Team Leader - Forte dei Marmi

ppA career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community. /ppMaison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care. /ppAct as a brand representative embodying the brand values and mastering every stage of the Valentino Client experience. Serve as point of reference in supporting the sales team and extending partnership with store management to guarantee proper implementation of all store-related activities /ph3SALES KPIs /h3ulliSales achievement – meet individual sales target and contribute to the overall store sales objectives. /liliKPIs achievement – have a clear understanding of the correlation between every step of the client experience with each associated KPI such as applying the styling to increase cross selling and average ticket. /li /ulh3CLIENTELING /h3ulliClient engagement – focus on development and retention of existing clients, recruitment of new and potential ones. Engage the client through every selling opportunity - walk in, private appointment, distance sales, sales in partnership. /liliClient data acquisition – exploit every opportunity to collect data from new potential clients, enriching the prospect data base while maintaining and updating the current client list. /li /ulh3PRODUCT (care knowledge) /h3ulliProduct knowledge – master the know-how of every Valentino creation and convey an engaging / proper story telling around it. /li /ulh3OPERATIONS /h3ulliPerform every task in full compliance with operations guidelines (after sales assistance, product transfer request, on-hold, on consignment, etc.). /liliProvide support when needed to the execution of the main operational and administrative tasks (cycle counts, stock takes, product receiving and transfer, documentation form filling and archiving, etc.) as well as contribute to maintain up to standard stock organization. /liliEnsure the implementation of all store policies and procedures, utilizing effectively the company tools and systems such as Smart XP, MY-V XP, PRISM, SAP, the Training App, After Sales App etc. /li /ulh3TEAM /h3ulliCollaborate with in-store team, VM team and liaise with the In-Store Visual to follow display guidelines; verify and report all relevant information to store management. /liliSupport the store management in executing specific tasks, including CRM calling campaigns, prospect registration and follow-up, conversion rate and cross-selling action plans, and VM set up preparation. /liliActively assist the Client Advisors' team during sales partnership initiatives and OTO appointments. /liliManage sensitive situations related to sales activities or after-sales, such as boutique returns, end-of-season processes, client returns, repairs, and handling complaints, particularly when other managers are absent. /liliFacilitate the onboarding process for new hires and serve as a point of reference for training-related activities. /liliCollaborate with the store management in assigning duties and responsibilities to Client Advisors and coordinating shift schedules. /li /ulh3CORE COMPETENCIES /h3ulliOperational and Task Coordination: Efficiently manages daily operations and organizes tasks to ensure smooth workflow and timely achievement of team objectives. /liliClient Insight and Engagement: Utilizes deep understanding of client needs and behaviors to foster meaningful interactions and strengthen client relationships. /liliSolution-Oriented Problem Solving: Proactively identifies challenges and develops innovative, effective solutions to address team and client needs. /liliInterpersonal Effectiveness and Team Alignment: Builds strong relationships and ensures team members are aligned with common goals through effective communication and collaboration. /li /ulh3CORE COMPETENCIES /h3ulliOperational and Task Coordination: Efficiently manages daily operations and organizes tasks to ensure smooth workflow and timely achievement of team objectives. /liliClient Insight and Engagement: Utilizes deep understanding of client needs and behaviors to foster meaningful interactions and strengthen client relationships. /liliSolution-Oriented Problem Solving: Proactively identifies challenges and develops innovative, effective solutions to address team and client needs. /liliInterpersonal Effectiveness and Team Alignment: Builds strong relationships and ensures team members are aligned with common goals through effective communication and collaboration. /liliTraining: Ensures a propoer onboarding is made to all team members supporting the identification of needs and suggesting them to the Store Manager /li /ulpThe Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world. /ppStay connected by joining our network. Enter your e-mail and tell us a bit about yourself, and we'll keep you informed about upcoming events and opportunities that match your interests. /p /p #J-18808-Ljbffr