Field Service Representative

Company Description

Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation.

Within this framework, Veolia's Water Technology Business brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future.

Job Description

The Field Service Engineer or Field Service Representative (FSR) will be responsible for providing on-site technical customer service. This position will include chemistry tests, chemical feed and control equipment maintenance, chemical inventory management, technical recommendations, and written service reports. This is a customer facing position.

Main Responsibilities

• Ensure compliance with all aspects of safety on the job – including the operation and maintenance of an assigned company vehicle – and comply with all VEOLIA Environmental, Health and Safety (EHS) policies and Italian laws.
• Install and service chemical feed and water treatment and chemical feed equipment at designated locations.
• Act as technical consultant and liaison with customer management and technical counterparts.
• Perform water analysis and/or collect samples for preparation, labeling and shipment to designated laboratory for analysis.
• Work with PLC controls, understands water process treatment design, and repairs pumps, instruments and control panels.
• Conduct preventive maintenance and calibrates feed pumps, controllers, feed rate charts and maintain log sheets.
• Maintain inventory of spare parts (lube oil, tubing, and piping), and adequate supply of reagents, sample containers, and shipment containers necessary for routine as well as special sampling and analysis.
• Travel to customer sites and perform preventive maintenance and related services.
• Troubleshoot and repairs pumps, instruments and control panels. Calibrate feed pumps, controllers, feed rate charts and maintain log sheets. Conduct preventative maintenance on chemical feed pumps, controllers and instrumentation.
• Work closely with Sales to provide insight into new instrument and new service opportunities as well as upsell service and consumables at existing customer sites based on need.
• Work frequently in a heavy industrial environment requiring use of Personal Safety Equipment and exposure to noise, dust, chemicals and other similar irritants typical of those found in refinery, chemical plants, power plants, etc…
• Optimize system performance.
• Drives Value Generation Plan on assigned customer.
• Responsible for efficient week planning, service optimization & time spend vs contract.

Qualifications

• Bachelor’s Degree in Chemical Engineering, Chemistry, Mechanical Engineering, Environmental Engineering or similar.
• Possession of driving license required (license B).
• IT Proficiency.
• Fluent in English & Italian.
• Ability and willingness to travel regularly within assigned territory, at times requiring overnight stay, as required.

Additional Information

• At least six months of relevant work experience (e.g. internships, training, initial professional experience).
• Proven time management and organizational skills to quickly identify and prioritize issues.
• Create solutions and meet deadlines.
• Ability to exercise independent judgment consistent with department guidelines.
• Maintain workflow and anticipate future needs of the team.
• Self-motivated, with the ability to drive projects to completion with minimal oversight.
• Team player with strong interpersonal skills, capable of working within a globally diverse team across different time zones.
• Effective benefit-oriented presentation skills.
• Appreciated previous experience abroad (e.g. studies, practical experience, work & travel).
• Passion for our water treatments.
• Initiative, willingness to change, team spirit and self-reflection.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.