Customer Service Specialist - French Speaker

Posted: 19.05.2026 Company Overview hlpy, founded in 2020, is a roadside assistance company that redefined the industry with a cutting‑edge digital solution. After starting in Italy, the company expanded to France, Spain, and as of September 2024 entered Germany, establishing itself as a leading provider of modern roadside assistance across Europe. Responsibilities

Be part of an operational contact structure for managing clients in case of difficulties, such as vehicle breakdowns. Oversee the digital support process, intervening where necessary. Ensure the success of support via chat or voice channels and/or by connecting directly with our network of suppliers.

Requirements

Total availability for shifts 24h 7/7 Based in Italy C1/C2 in French (both written and spoken) Previous experience in operations and/or customer service will be a plus Team spirit! Previous experience with CRM systems (e.g. Salesforce, HubSpot or similar) The role is fixed‑term for 6 months with possibility to confirm in the role This role is shift‑based and requires occasional night and weekend shifts

#J-18808-Ljbffr