Mediterranean and Africa Marine Business Support Advisor

RINA is currently recruiting for a Mediterranean and Africa Marine Business Support Advisor to join its office in Cagliari, Italy within the  Mediterranean and Africa Marine Division.​

Mission

A Business Support Advisor with a focus on managing administrative tasks from the creation of a customer in a database to the issuance of invoices plays a crucial role in ensuring smooth customer interactions and efficient business operations. #LI-DC2

Key Accountabilities

Customer & Order Support
Support the management of customer data, ensuring information is accurate and up to date. Assist in processing customer orders and contracts, coordinating with internal teams to ensure smooth and timely delivery.

Offer & Documentation Support
Help prepare and manage customer offers in internal systems, ensuring all documents shared with customers are complete and accurate.

Billing & Administrative Activities
Support invoicing and payment tracking activities, checking basic details and helping to resolve simple discrepancies in collaboration with the Finance team.

Operational Support
Assist technical teams with administrative tasks, including correct timesheets compilation on time.

Customer Communication
Provide support to customers, answering inquiries, sharing updates on orders or invoices, and ensuring clear and professional communication.

Issue Handling
Help identify and escalate customer issues or discrepancies, supporting the resolution process together with other departments.

Compliance & Data Accuracy
Ensure activities follow company procedures and maintain organized and accurate records of customer data, orders, and communications.

Education

High School Diploma/GED in Business Administration Finance Management

Qualifications

Experience & Process Knowledge
Up to 3 years of experience in business support, customer service, order management, or similar roles, with basic knowledge of processes such as offer management, contract handling, order processing, and (as a plus) invoicing or payment tracking.

Customer & Communication Skills
Strong communication skills and a customer-oriented approach, with the ability to handle inquiries professionally, collaborate with internal teams, and support issue resolution effectively.

Accuracy & Organization
High attention to detail and good organizational skills, ensuring accuracy in customer data, documentation, orders, and invoices while managing multiple priorities in a dynamic environment.

Problem Solving & Compliance
Ability to identify and support the resolution of discrepancies or customer issues, with awareness of company procedures and documentation standards.

Digital & Technical Skills
Good proficiency in Microsoft Office (Excel, Word, Outlook) and familiarity with CRM systems or similar tools.

Mindset
Proactive, reliable, and eager to learn, with a focus on delivering quality service and continuous improvement.

Competencies

• FORESIGHT & INSIGHT - Context awareness adopting a systemic perspective and informed decision making.
• WORKPLACE DYNAMICS - Resourcefulness in shaping progress and working efficiently.
• INTERPERSONAL INFLUENCE - Skills and strategies we use to interact effectively with others.
• DOMAIN & BUSINESS ACUMEN - Applying a scientific approach and critical thinking in operations and solution development within area of expertise.
• PERSONAL EMPOWERMENT - Ownership for life, work and results, striving to grow professionally and personally.​

Compensation Data

The salary range and job grade for this position are defined based on objective, role-related criteria and responsibilities in accordance with CCNL RINA (CNEL code I480). The gross annual salary range foreseen is between €23,000 and €27,000 and will be finally defined on candidate’s professional experience, qualifications, competencies and overall alignment with the role. In addition, an annual variable compensation component is provided, based on both Company and individual performance objectives in accordance with the current policies and collective agreements. The overall compensation package is complemented by the Company's welfare.

RINA is a multinational company providing a wide range of services in the energy, marine, certification, infrastructure & mobility, industry, research & development sectors. Our business model covers the full process of project development, from concept to completion.

At RINA, we endeavor to create a work environment where every single person is valued and encouraged to develop new ideas. We provide equal employment opportunities and are committed to creating a workplace where everyone feels respected and safe from discrimination or harassment of any kind. We are also compliant to the Italian Law n. 68/99.