Lead (Field) Service Technician

Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.

About the role

Job Summary

The Lead (Field) Service Technician is responsible for installing, configuring, calibrating, and repairing technical products and systems at customer field locations. This role performs a variety of maintenance and technical support tasks and may provide onsite training to customer support personnel. This job profile is intended for experienced support-level staff that generally works autonomously and only requires closer supervision in non-routine situations.

Job Title

FIELD SERVICE SUPERVISOR

Area/Department Services Division

Required Education

Higher Vocational Training in Mechatronics, Industrial Master Technician, a Mechanical Engineering degree (or any engineering discipline with a mechanical specialization), or an equivalent qualification, with solid knowledge and practical experience in rotating equipment, preferably centrifugal pumps, or alternatively steam turbines and centrifugal compressors.

Specific Knowledge

• Minimum of 2 years of professional experience in the supervision of commissioning activities and field service support for rotating equipment, in Italy, Spain, Portugal and worldwide.
• Native Italian speaker, with excellent verbal communication skills.
• High level of spoken and written English (mandatory) and Spanish (valuable).
• Microsoft 365 package
• High Knowledge of Occupational Risk Prevention

Reporting Line

Services, Field Service Manager

Direct Reports: 0

Purpose of the Position

Provide expert field service, technical support, and supervision for the installation, commissioning, inspection, maintenance, and repair of rotating equipment, with a primary focus on centrifugal pumps. The role ensures the reliable and efficient operation of customer assets by delivering high-quality technical services both at customer sites as well as at the company's Service Centers in Italy and Spain. The successful candidate will act as a technical representative of the company, contributing to customer satisfaction, equipment reliability, and business growth through professional field service and engineering expertise.

Description of Specific Functions

• Perform the installation, commissioning, and start-up of new centrifugal pumps and related rotating equipment at customer sites across Italy, Spain, Portugal, and worldwide, ensuring compliance with Sulzer standards, customer specifications, and industry best practices.
• Execute all activities associated with equipment installation and commissioning, including mechanical erection and assembly, foundation and baseplate verification, levelling, laser shaft alignment, pre-startup inspections, operational testing, performance verification, troubleshooting, and collection of operational and performance data.
• Carry out inspection, maintenance, troubleshooting, overhaul, and repair activities on rotating equipment at customer facilities as well as at Sulzer Service Centers in Italy, Spain, and, when required, other Sulzer service locations worldwide.
• Utilize specialized diagnostic and maintenance tools and equipment, including laser alignment systems, vibration analysis instruments, precision measuring devices, and a wide range of mechanical and hydraulic hand tools, to ensure safe and accurate execution of field and workshop activities.
• Prepare comprehensive field service documentation, including daily and monthly service reports, commissioning records, inspection findings, technical recommendations, and corrective action plans, providing clear and timely communication to customers and internal stakeholders.
• Provide technical support and on-site expertise during commissioning, troubleshooting, maintenance, and repair activities, serving as Sulzer’s technical representative and ensuring the highest levels of customer satisfaction and operational reliability.
• Proactively identify and communicate opportunities to improve equipment reliability, performance and maintainability
• Provide technical guidance and direction for repair, inspection and overhaul activities within Service Centers
• Maintain full flexibility and availability for extensive domestic and international travel, with approximately 80% of working time spent at customer sites and 20% at Sulzer Service Centers or workshop facilities.
• Demonstrate the willingness and ability to work on customer sites or project locations for extended periods when required, supporting critical installations, outages, commissioning projects, and maintenance interventions.
• Adhere to all applicable Health, Safety, Environment, and Quality (HSEQ) standards, promoting a strong safety culture and ensuring that all work is performed in accordance with Sulzer policies and customer requirements.

Competencies

• Strong organization and discipline in daily work
• Enthusiastic, rigorous, and collaborative person
• Proactive mindset and continuous improvement orientation
• Ability to identify technical improvement opportunities
• Planning and anticipation of potential issues
• Consultative approach to field service / workshop activities
• Strong communication skills and ease in dealing with customers and staff from different departments

Responsibility at work and high self-demand

Technical Resources IT Tools

• Typical hardware of a laptop: monitor, CPU, keyboard, mouse
• Mobile phone

What we offer you

• Meal Vouchers - Flexwork Policy

Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment. We are proud to be recognized as a Top Employer 2026 in Brazil, Canada, China, Finland, Germany, Ireland, Mexico, Switzerland, South Africa, the UK and the USA.

Sulzer is a leading engineering company with a proud heritage of innovation. By supporting water and energy security, enabling the energy transition and driving the use of circular technologies, we help our customers build a better world.

With more than 13’000 employees and 160 world-class production facilities and service centers across the globe, we are a globally diverse team. We value the uniqueness of all our colleagues, and we appreciate the contributions that each of us makes to the company’s success.

We prioritize your health and safety and are committed to offering a work environment in which you can thrive.