Junior Customer Service Representative

pbSATO /b is a leading global provider of Auto-ID solutions that connect people, goods and information. /ppIt serves a diverse range of sectors to streamline operations, empower workforces and help customers reduce their environmental impact. Integrating auto-ID technologies with hardware as solutions, we tag identifiers to things and people at the site of business operations and feed data to IT systems for processing. /ppbr/ppbRole purpose: /b /ppbr/ppSATO Italy is looking for a talented Junior Customer Service Representative who thrives in a well-structured sales cycle environment. Your primary objective is to work directly with SATO’s customers to drive and support the customer service in the Italian market. You are here to help lift our service to the next level. This starts by feeding orders into our ERP system, but it doesn’t end there. It ends with a happy customer who has received their order in a timely manner. The complete follow-up of orders from beginning to end is your main task. /ppbr/ppbPrimary responsibilities: /b /ppbr/pulliPrimary point of contact for all inbound telephone calls and emails; /liliProcess orders, requests for quotations, follow-up of backorders; /liliBuild, maintain and manage relationships with all Business Partners and end-users. /li /ulpbr/ppbOffice Management Administration /b /pulliCoordinate and manage office administration activities to ensure smooth day-to-day operations. /liliManage office-related documentation, including lease agreements, contracts, and supplier records. /liliHandle incoming mail, courier deliveries, and official correspondence. /liliCoordinate the ordering, allocation, and tracking of company assets, including laptops, mobile phones/SIM cards, and company vehicles. /liliMaintain office supplies and coordinate purchases with approved vendors. /liliSupport onboarding and offboarding activities by arranging required equipment and administrative documentation. /liliLiaise with external service providers, landlords, and facility management companies as required. /liliEnsure proper filing and maintenance of office records and administrative documentation. /liliAssist with invoicing, accounting administration, and other operational support activities when needed. /li /ulpbr/ppbBasic requirements: /b /ppbr/pulliDegree: Economics, Marketing, Communications, Foreign Languages, Social Sciences, Humanities. /li /ulpbr/ppbSoft Skills: /b /pulliStrong telephone contact handling and active listening abilities with great communication skills /liliCustomer orientation and ability to adapt and respond to different types of characters /liliCommercial orientation with a favor for administrative tasks /liliOrganizational and structured talent able to enjoy a diversified job /liliAttention to detail; passion for excellence /li /ulpbr/ppbHard Skills: /b /pullibFluent /b level of expertise bin Italian /b invoicing and accounting management; /liliExcellent skills in bItalian and English (written and spoken) /b /liliComputer skills (MS Office, ERP/Oracle) - an advantage, but not mandatory (willingness to learn) /li /ulpbr/ppbDesirable skills, but not essential: /b /pulliCertifications/Qualifications: CRM, degree. /liliExperience: call center, help desk, front/back office, communication /liliBasic knowledge of customer management. /liliUser of Oracle, Salesforce /li /ulpbr/ppbBenefits and perks: /b /ppbr/pulliFull-time, permanent contract with 6 months’ probation period (Italian entity) /liliA laptop /liliRemuneration will be determined based on experience, qualifications, internal equity, and applicable collective bargaining agreement /liliFantastic opportunity to start your career in one of the biggest brands in the Auto ID and labelling business in the world /liliAn international open culture and environment where there is always a room for your ideas /lili25 days of holiday allowance /lili14 annual payment installments /liliCCNL /li /ulpbr/ppbEqual Opportunity Employer Statement /b /ppSATO Europe is committed to fostering a diverse, inclusive, and equitable workplace. We hire and promote individuals based on merit and business needs, regardless of race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age, or any other protected characteristic. All employees and candidates are treated with fairness, dignity, and respect. /p