Room Attendant

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Mandarin Oriental, Lago di Como aims to become one of the most exclusive resorts in Europe, representing the true elegant Italian but understated luxury experience for a worldwide clientele.

Our vision is to promote our welcoming, genuine and passionate culture to attract and engage exceptional talents, under the guidance of enthusiastic leaders.

Our aim is to get the best out of each individual and being recognized as an employer of choice among the most exclusive hotels in the world.

Room Attendant

Mandarin Oriental, Lago di Como’s Room Attendant is in charge of making up the guestrooms and accounts for their cleanliness and tidiness during the guests’ stay and before their arrival.

Duties and Responsibilities

• Ensure cleanliness standards are maintained in all guestrooms on a daily basis
• Inspect all guestroom’s fresh linens for cleanliness and substandard appearance
• Efficiently turndown bed to meet appearance standard as demonstrated
• Arrange all clothing items in occupied guestrooms making sure that they are folded or hung neatly according to standard as demonstrated
• Set up turndown tray with water as well as other turndown amenities as demonstrated
• Turn on stereo/television to appropriate welcome standard
• Turn on appropriate lighting if guest is not present during service
• Ensure guest has the correct amount of valet/dry cleaning/shoeshine bags/slips
• Replace guest amenities when appropriate
• Double check cleanliness of completed work area and placement of amenities in each complete guestroom before moving on to the next task
• Vacuum guestroom’s carpet furniture and baseboards according to standard during the service
• Empty waste baskets
• Recognize and report all missing, damaged or substandard furniture, fixtures and equipment
• Ensure that all electronic devices (television, stereo, telephones) are working properly
• Evaluate work assignment and prioritize workload according to guest requests
• Ensure all guestrooms assigned are completed with correct status marked at the end of the day including any information for input into guest history file
• Organize supply closets and work areas so that the Housekeeping Department operates, maintains and consistently meets efficient standards
• Comply with all MOHG Pillars, Department LQE’s and Guiding Principles
• Adhere to Do Not Disturb policy

Requirements

• Good knowledge of Italian and English
• Able to stand and walk for an extended period of time
• Ability to push and pull the housekeeping cart
• Possess a pleasant and outgoing personality
• Must be willing to work on a flexible schedule, weekends and holidays

We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long‑term success of our people, our business and the societies and economies in which we operate. All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.