Medical Operations - Italy

ph3Build something monumental for Healthcare! /h3 pAt Tandem Health we’re reimagining healthcare by putting clinicians first. Our platform - designed by clinicians, for clinicians - is built on deep insight into real-world pain points, with intuitive medical notes and workflows that truly support patient care. /p pWe’re a fast-scaling health-tech company backed by top investors and expanding globally. We move fast, stay curious, and believe building something that matters starts with an extraordinary team. If you're passionate about impact and innovation, we'd love to meet you! /p pbThis is a full-time, permanent role based in Milan and we are unable to hire people part-time, or outside of the Milan area for now. /b /p h3About the Role /h3 pWe’re building the clinical co-pilot of the future - empowering clinicians, enhancing care delivery, and scaling impact. As part of our bGlobal Medical Operations team /b, you’ll play a pivotal role in rolling out Tandem’s AI clinical operating system to some of the most influential healthcare organisations worldwide. /p pThis is a highly visible, global role where you’ll engage directly with executives, medical leaders, and end-users. You’ll bring clinical insight into how our tools are implemented on the ground - from onboarding new organisations and refining workflows to shaping the product through continuous feedback. You’ll be at the forefront of transforming healthcare delivery, ensuring Tandem becomes an indispensable part of daily patient care for clinicians across the globe. /p h3What You Will Do /h3 ul lipLead live product demos for prospective clients and support global commercial efforts. /p /li lipDesign and adapt workflows and templates for diverse markets and large-scale customers. /p /li lipPartner with product, engineering, and commercial teams to deliver smooth rollouts and seamless workflow integration. /p /li lipRepresent Tandem at international conferences, workshops, and customer events. /p /li lipGuide clinicians through onboarding, training, and day-to-day support. /p /li lipTroubleshoot and solve problems to ensure clinicians get maximum value from Tandem. /p /li lipBuild templates and prompts, contributing to the ongoing evolution of Tandem’s AI assistant. /p /li lipManage clinical safety incidents and optimise internal operations for safe scaling. /p /li /ul h3What You Bring /h3 ul lipClinical experience in healthcare, ideally as a medical doctor (e.g. general practice, hospital, private practice). /p /li lipExposure to consulting, corporate, or startup environments. /p /li lipA passion for technology, AI, and their potential to transform care. /p /li lipStrong communication skills — equally comfortable with executives, engineers, and frontline clinicians. /p /li lipOrganisational strength and a process-driven mindset. /p /li lipOwnership, curiosity, and initiative in a fast-paced environment. /p /li lipFlexibility to travel up to 25% and step in during critical moments. /p /li lipAbility to communicate fluently (bilingual) in both English and in Italian. /p /li /ul h3Bonus Points /h3 ul lipExperience with prompting or large language models (LLMs). /p /li lipBackground in healthtech or SaaS. /p /li lipFamiliarity with EU clinical safety or digital health regulations. /p /li lipTrack record in implementation projects or customer rollouts. /p /li /ul h3Location /h3 pWe believe great ideas thrive when we connect in person. This is a full-time based in Milan with occasional travel to meet the core team in Stockholm and clinicians across the country as needed /p h3How to Apply /h3 pWe adopt a continuous selection process, so please make sure to apply with your CV in English. /p pOur interview process consists of 4 stages: /p ol lipScreening interview with Talent Acquisition /p /li lipFirst interview with our Director of Italy /p /li lipFollow up interview with one of our Medical Operations team members /p /li lipWorking Day - Join us in the Stockholm office for a day to experience our culture firsthand, collaborate with our team, and see how you work in action. /p /li /ol h3Culture at Tandem /h3 pAt Tandem, we move fast, think big, and take ownership. We're a high-performing, diverse team with a shared drive to change the future of healthcare - and we’re just getting started. /p pOur culture is built on action, ambition, and learning. You'll be trusted to take the lead, challenge yourself, and make an impact from day one. We believe real growth happens when you're stretched, supported, and surrounded by smart, passionate teammates who want to win together. /p pEven though we’re spread across countries, we come together often in Sweden for team meetings, social events, and offsites - blending global reach with real human connection. /p pWe hire for talent, potential, and attitude - valuing different backgrounds and fresh perspectives. Great ideas come from everywhere, and we’re building a team that reflects the world we want to change. bTandem handles sensitive patient data and will conduct a background check before hiring any candidate. /b /p /p #J-18808-Ljbffr