Digital Workplace Specialist

We are an equal opportunity employer. We believe that talent, expertise, empathy and ambition drive our success, and we base hiring decisions solely on candidate experience and skills.

We are committed to creating an inclusive hiring process. If you have specific needs or require adjustments during the recruitment process, please let us know.

For our Headquarter in Milan we are looking a Digital Workplace Specialist, to support and improve workplace services across the organization, ensuring efficient device lifecycle management, standardized onboarding/offboarding processes, and high-quality end-user experience.

This role is hands-on and operational, with responsibility for workstation provisioning, automation, endpoint tooling, and Google Workspace administration, as well as coordination with vendors for workplace-related services and projects.

The Digital Workplace Specialist will report to the Core Tech & Cybersecurity Lead.

Compensation

€25.000–€35.000 gross annual salary + bonus + benefits.

Final compensation will depend on experience, skills, and internal equity criteria aligned with our compensation framework.

Main tasks and responsibilities:

Digital Workplace Operations

• Support day-to-day digital workplace operations for Windows and macOS users.
• Ensure consistent user experience and compliance with internal workplace standards.
• Provide operational support for workplace tools, applications, and configurations.

Endpoint Management & Lifecycle

• Manage Windows and macOS devices using endpoint/device management platforms ( ManageEngine preferred).
• Execute and improve device lifecycle activities: provisioning, deployment, upgrades, replacement, and decommissioning.
• Maintain accurate device inventory and lifecycle tracking.

Automation & Process Optimization

• Support and optimize processes for:
• Device setup and provisioning
• OS and software upgrades
• User onboarding and offboarding
• Implement automation initiatives using scripting and tooling.
• Maintain documentation and standard operating procedures for workplace processes.

Google Workspace Administration

• Act as a key operational administrator for Google Workspace .
• Manage user lifecycle tasks, organizational units, policies, and basic integrations.
• Support optimization of operational processes related to Google Workspace administration.

Identity & Access Processes (Workplace Scope)

• Understand and support identity/access workflows impacting the workplace.
• Contribute to improvements of Joiner/Mover/Leaver processes with focus on onboarding/offboarding efficiency.
• Collaborate with infrastructure/identity teams to implement improvements and automation opportunities.

Vendor & Project Support

• Support vendor coordination and service follow-ups.
• Contribute to workplace projects (rollouts, tooling changes, automation initiatives).

Operational Support

• Support workplace-related ticketing workflows and operational procedures.

Requirements:

Must Have

• Excellent mastery of written and spoken English
• Experience in Digital Workplace / EUC / IT Support / Workplace operations roles.
• Strong expertise in Google Workspace administration.
• Experience with endpoint/device management tools (ManageEngine preferred).
• Good knowledge of Windows and macOS environments.
• Basic experience with automation/scripting, ideally using Google Apps Script.
• Collaborative spirit, with appreciation of diverse perspectives
• Bold, passionate, tenacious and curious mindset, not afraid to explore new ideas and challenge the status quo in pursuit of better solutions

Nice to Have

• Knowledge of ITSM processes and ticketing workflows.
• Experience with ITSM tools (preference for Jira).
• Ability to coordinate vendors and support workplace-related projects.
• Availability to participate in an on-call rotation.
• Experience in writing procedures, runbooks, and technical documentation.
• Certifications: ITIL v3 or v4 Foundation - Agile / Project Management certifications
• Experience in organizations aligned with ISO 20000 and/or ISO 27001 standards.
• Exposure to AWS environments.
• Experience supporting multi-site or international organizations.

What We Offer:

• A vibrant international environment in a continuously growing company, with many professional and personal development opportunities
• Extensive training and development opportunities within the group
• A multicultural organizational structure and team.

About Fortidia

Fortidia is the brand identity of MBE Worldwide S.p.A. - a company headquartered in Italy - and its affiliates. Fortidia is a global commerce enabler for MSMEs and consumers thanks to its platform including brands providing shipping, fulfillment, logistics, marketing and print solutions: Mail Boxes Etc. (outside the U.S. and Canada.), World Options, PACK & SEND, PostNet, ParcelValue, Spedingo, GEL Proximity, AlphaGraphics, Kwik Kopy Australia, Multicopy, and Print Speak. In 2024, its platform - including 3,200+ Business Solutions Centers in 57 countries with over 14,000 associates - served 850,000 business customers worldwide generating €1.45 bln (US$1.65 bln) of System-wide Gross Revenue.

For more information, visit the Fortidia Group websites: