Front Office Agent at Hyatt Centric Milan Centrale

pApply for Front Office Agent at Hyatt Centric Milan Centrale in Milano, LOM, IT. This Full time on site position offers great opportunities for career growth. /ph3Summary /h3pThe Front Office Agent is responsible for providing consistent excellent service to guests before arrival, upon arrival, and during their stay, from check-in to checkout, to create memorable and tailored experiences for all guests. /ph3What you will be doing /h3pWelcome and register guests expeditiously, provide information to guests as needed, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process as per hotel procedures. Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. Resolve guest problems and complaints To actively upsell and cross sell hotel services and outlets. Communicate with other hotel departments to maintain a high level of guest satisfaction. Maintain an understanding of hotel history, services, facility information, and rates and packages. Develop and maintain positive working relationships with others and support team to reach goals. Assists others as needed and special projects, as necessary. /ph3Qualifications Requirements /h3ulliDiploma or Degree in Hospitality or Travel Tourism preferred. /liliA minimum of two (2) years experience in a front office role. /liliMust possess a thorough knowledge of the hospitality industry and have sound administrative skills. /liliStrong Guest Service Skills. /liliAbility to communicate effectively with guests, management, and co-workers. /liliMust have a positive attitude at all times. /liliAbility to work well with others in a guest and team-focused environment. /liliGood problem solving, administrative and interpersonal skills are a must. /liliKnowledge in Opera is an advantage. /liliVerbal and written English and Italian languages proficiency are required. /li /ulpHyatt offers a great range of benefits, including: /pulli12 free nights per year of service across Hyatt Hotels worldwide /liliComplimentary meals on duty /liliContinuous Learning Development opportunities /li /ul #J-18808-Ljbffr