Fellow Sales Account Manager

ppOnshape, a PTC SaaS business, is transforming product development with the world's leading cloud-native CAD and Product Development platform. Built for today's distributed engineering teams, Onshape combines CAD, PDM, collaboration, and analytics in a single SaaS environment, helping companies accelerate innovation while eliminating the limitations of legacy desktop solutions. /p h3Your Impact /h3 pAs Director, Account Management, you will lead strategic customer growth across a portfolio of Onshape's largest and most valuable accounts. You will be responsible for driving retention, expansion, and long‑term customer success while building executive‑level relationships with engineering, product development, and operations leaders. /p pThis is a highly strategic role focused on growing recurring revenue, expanding platform adoption, and ensuring customers realize measurable business value from their investment in Onshape. /p h3The Team /h3 pYou will be part of a high‑performing international sales organization and work closely with Customer Success, Technical Services, Strategic Sales, Marketing, and Product teams. You will serve as a trusted advisor to customers while influencing Onshape's continued growth across EMEA. /p h3Key Responsibilities /h3 h3Strategic Account Growth /h3 ulliOwn a portfolio of key enterprise and strategic accounts. /liliDevelop and execute multi‑year account growth strategies. /liliDrive net revenue retention through upsell, cross‑sell, and expansion opportunities. /liliIdentify new business units, geographies, and use cases within customer organizations. /li /ul h3Executive Relationship Management /h3 ulliBuild trusted relationships with senior technical and business stakeholders. /liliConduct regular executive business reviews focused on value realization and strategic outcomes. /liliPosition Onshape as a critical platform supporting digital transformation and product development initiatives. /li /ul h3Revenue Ownership /h3 ulliAchieve and exceed annual and quarterly expansion revenue targets. /liliDrive forecasting accuracy and pipeline visibility through Salesforce. /liliDevelop account plans, growth strategies, and opportunity roadmaps. /li /ul h3Customer Advocacy Retention /h3 ulliPartner closely with Customer Success to maximize adoption and customer outcomes. /liliProactively identify risks and develop mitigation plans to protect recurring revenue. /liliChampion customer feedback internally to improve the customer experience. /li /ul h3Cross-Functional Leadership /h3 ulliPartner with Technical Services on complex customer solutions. /liliCollaborate with Marketing on account‑based programs and customer advocacy initiatives. /li liWork closely with Sales leadership to ensure coordinated territory and account planning. /li liMentor junior Account Managers and contribute best practices to the broader organization. /li /ul h3Required Skills Attributes /h3 ulliExceptional executive presence and communication skills. /liliStrong consultative selling and relationship management capabilities. /liliStrategic thinker with the ability to navigate complex enterprise organizations. /li liCommercially driven with strong forecasting and pipeline management discipline. /li liHighly collaborative, accountable, and customer focused. /li liAbility to influence internal and external stakeholders at all levels. /li /ul h3Experience /h3 ulli8+ years of experience in enterprise account management, strategic sales, customer success, or related roles. /li liProven track record of growing and renewing large SaaS or subscription‑based accounts. /li liExperience managing complex, multi‑stakeholder enterprise relationships. /li liDemonstrated success achieving expansion revenue and retention targets. /li liExperience in CAD, PLM, Product Development, Engineering Software, Manufacturing Technology, or related industries is strongly preferred. /li liExperience working with executive‑level buyers and decision makers. /li liFluency in English and Italian /li /ul h3Success Measures /h3 ulliNet Revenue Retention (NRR) /liliExpansion Revenue Achievement /liliRenewal Rate /liliCustomer Adoption and Utilization Metrics /li liExecutive Relationship Strength /liliForecast Accuracy /liliCustomer Satisfaction and Advocacy /li /ul h3Why Join Onshape? /h3 ulliHelp shape the future of cloud-native product development. /liliWork with some of the most innovative engineering organizations worldwide. /li liJoin a fast‑growing SaaS business within PTC. /li liCollaborate with talented colleagues across Sales, Customer Success, Product, and Technical Services. /li liMake a direct impact on customer growth and business success. /li /ul /p #J-18808-Ljbffr