Operations Manager, Customer Fulfillment

In this role you lead a team of Area Managers at an Amazon Fulfilment Centre, driving operational excellence to meet performance targets. You orchestrate shifts, partner with HR, Finance, Safety and Security, and design site-wide initiatives to improve safety, quality and productivity. You will mentor managers, influence cross-functional teams, and shape daily operations to support fast, reliable customer fulfilment in a dynamic logistics environment. This is a chance to impact how we scale operations and deliver value across regions.

• competitive salary
• stock units
• site performance-related pay
• employee discount
• statutory benefits
• diverse and inclusive culture

• Manage and develop a team of Area Managers
• Lead operational teams on a shift, addressing issues and improving site performance
• Analyse shift performance against business objectives and implement improvement actions
• Collaborate with HR, Finance, Health and Safety, and Security
• Design and deliver site-wide initiatives to enhance operational performance

• Degree
• Experience in people and stakeholder management
• Advanced proficiency in English; intermediate proficiency in the local language
• Experience using data or anecdotes to influence business decisions
• Experience in production and supply chains
• Ability to lead large, diverse teams in fast-paced logistics/distribution/manufacturing environments
• Strong communication skills (verbal and written)
• Ability to manage details, perform root cause analysis, and analyze generated data
• Willingness to relocate if necessary
• Willingness to work shifts including weekends in a 7/365 environment

• strong communication (verbal and written)
• leadership and mentoring
• change readiness
• data analysis
• root cause analysis
• Lean, Six Sigma and Kaizen (preferred)