Operational Excellence Specialist - Service Systems (m/f/d)

• Translate service and process needs into clear functional and technical solution requirements
• Own and coordinate strategic initiatives related to Salesforce and connected service systems
• Support process mapping and performance measurement, aligning on metrics and working with service teams
• Drive Salesforce capabilities with Service, IT and external partners, including flows and automations
• Coordinate integrations, data flows and dependencies across the service system landscape
• Ensure solutions are scalable, maintainable and aligned with future service processes and architecture
• Identify and solve opportunities for improvement within the organization
• Manage priorities, dependencies, implementation progress and key stakeholders across assigned initiatives

Your Responsabilities

• Translate service and process needs into clear functional and technical solution requirements
• Own and coordinate strategic initiatives related to Salesforce and connected service systems
• Support process mapping and performance measurement, aligning on metrics and working with service teams
• Drive Salesforce capabilities with Service, IT and external partners, including flows and automations
• Coordinate integrations, data flows and dependencies across the service system landscape
• Ensure solutions are scalable, maintainable and aligned with future service processes and architecture
• Identify and solve opportunities for improvement within the organization
• Manage priorities, dependencies, implementation progress and key stakeholders across assigned initiatives

Your Qualifications & Skills

• Degree in Information Systems, Engineering, Business or similar
• Previous professional experience with enterprise applications, with focus on process improvement
• Strong understanding of Salesforce configuration, data models, workflow automation and integrations capabilities
• Experience with translating business requirements into functional and technical requirements
• Good understanding of APIs, system interfaces and data flows in enterprise environments
• High analytical skills, structured work ethic and good communication skills
• Very strong prioritization and organizational skills as well as managing multiple projects in parallel
• Excellent communication skills in English, Italian and German is a plus

OUR COMMITMENT

• Innovative work environment in a young, dynamic team
• High-tech projects in the future-proof sector of e-mobility
• Opportunities for advancement in a growing company
• A wide range of further training opportunities
• Total compensation starting from € 52.000 gross per year, including a 20% variable bonus based on goal achievement
• Additional company benefits

The compensation indicated represents the total compensation for this role. Final compensation may vary based on the candidate's experience, qualifications, skills, and the scope of responsibilities. Should the position's responsibilities, seniority level, or location differ during the recruitment process, the applicable compensation may be adjusted accordingly, taking into account local market conditions and internal compensation frameworks.

WHY ALPITRONIC

Together with our customers, we are driving the world towards sustainable mobility – with cutting-edge technology, we inspire with the most innovative and reliable solutions. With our roots in South Tyrol, we are market and innovation leaders and set the future charging infrastructure standards from our locations in Bolzano/Bozen, Bergamo, Bologna, Munich and Charlotte (USA).

WHAT MAKES WORKING FOR US SPECIAL

We are excited to meet individuals who are enthusiastic about making things happen, take personal responsibility and appreciate seeing the direct results of their work in the final product. We are a fast-growing company and offer our top teams a diverse and challenging range of tasks in a respectful corporate culture. Your contributions matter, are appreciated and have a significant impact! Join us and be part of our team!