Automotive Vehicle Technical Coordinator

pMSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. /ppWith our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers. /ph3bJob Description /b /h3pThis role acts as the key interface between the After-Sales Network, Technical Assistance teams, Engineering, Quality, Manufacturing, and other stakeholders involved in field issue resolution. /ppThe objective of the position is to ensure that critical customer and field issues are properly analyzed, prioritized, and resolved, ultimately providing effective solutions to the dealership network. /ph3bKey Responsibilities /b /h3ulliAct as the focal point for one or more vehicles or commodities regarding significant field quality issues. /liliCoordinate interactions between Technical Assistance, Control Tower, Engineering, Quality, Project Teams, Manufacturing Plants, Spare Parts, and Tool Teams. /liliEnsure that field data and technical information collected from the network are complete and accurate enough to support engineering investigations. /liliDrive Engineering teams to progress investigations and accelerate solution development. /liliMonitor issue resolution activities and ensure the timely execution of action plans. /liliCoordinate and support the implementation of after-sales solutions, including: /liliTechnical Service Bulletins (TSBs) /liliSpare parts actions /liliSoftware updates /liliTechnical campaigns /liliParticipate in vehicle quality reviews and cross-functional meetings. /liliEscalate critical topics and ensure alignment among all involved stakeholders. /li /ulh3bQualifications /b /h3ulliSolid experience in the automotive industry. /liliPrevious experience in one or more of the following areas: /liliTechnical Assistance /liliQuality /liliVehicle Validation /liliVehicle Development /liliStrong understanding of vehicle architecture and vehicle systems. /liliBroad knowledge of automotive processes and interactions between Engineering, Quality, Manufacturing, and After-Sales organizations. /liliAbility to understand technical topics across different vehicle domains (chassis, body, electrical systems, HVAC, etc.) without necessarily being a specialist in each area. /liliExperience working in cross-functional environments and coordinating multiple stakeholders. /liliFluent level of Italian and English. /li /ul #J-18808-Ljbffr