Customer Service Specialist (M/W)

WHO ARE WE?

SBM Life Science is the Home & Garden subsidiary of a French, independent and family-owned group of nearly 1000 employees present in Europe and North America, on the amateur and professional markets.

SBM Life Science responds to everyone's need to reconnect with nature by putting the vegetal at the heart of our lives. Our solutions accompany the consumer throughout the seasons to care for, cultivate, maintain and beautify their garden and protect their living space.

Our range of products includes plant protection, care and nutrition, but also seeds and potting soils, as well as pest and mosquito control products, to meet consumers' needs.

We master the entire value chain, develop and deliver solutions that reconcile nature and science, performance and responsibility, and in so doing, help each of us to be an agent of change.

Thus, SBM continuously engages its employees, partners and customers to develop a meaningful approach to Corporate Social Responsibility. These CSR commitments are based on 4 pillars: Social, Societal, Environmental and Offer.

SBM is a company among the leaders in its market, agile and with a strong entrepreneurial spirit; the values that drive us and that are carried by our teams are passion, authenticity, responsibility and boldness!

Our promise: Let's Grow Tomorrow Together.

PURPOSE OF THE POSITION

We are looking for a Customer Service Specialist who will manage customer orders, invoices and claims, in compliance with the company rules, as well as take care of after‑sales activities, to ensure the best customer service experience and obtain optimum customer service satisfaction.

In this full‑time hybrid role you will join our small and highly efficient team in Milan. Being a camera team we highly value cooperation and cross‑function support. Joining us, you can definitely count on a warm welcome and help to get you onboard. You will have the opportunity to shape your role and grow within. It is a great chance for a self‑starter who already has a good understanding of how customer service teams operate, who likes to work with people and numbers and is keen on using English and Spanish at work.

KEY RESPONSIBILITIES

• Process, monitor, and update customer orders for Italy and Spain
• Support post‑sales activities, including handling customer complaints and claims
• Assist with payment follow‑ups and collection activities
• Support credit control processes, including order blocks and administrative matters related to customer accounts
• Work closely with Sales, Logistics, Finance, and Administration teams
• Provide day‑to‑day operational support to the Sales Team and Commercial Agents
• Keep customer data and commercial conditions up to date
• Collaborate with the Supply Chain team to ensure smooth and efficient stock management
• Act as a key contact person for area managers and sales agents regarding customers, orders, deliveries, and product availability

KEY REQUIREMENTS

• Languages: Italian – native; English – fluent; Spanish – communicative
• MS Office – Excel – good working knowledge
• ERP systems – Experience with SAP or SAGE is considered a plus
• Previous experience in Customer Service, Sales Back Office, or administrative support role

CONSIDERED AS A PLUS

• Experience in B2B and / or multinational environments
• Knowledge of the Order‑to‑Cash (O2C) process
• Previous exposure to credit control or accounts receivable support activities

PERSONAL COMPETENCIES NEEDED

• Customer‑and‑service‑oriented mindset with a strong focus on finding solutions
• Well‑organized and detail‑oriented approach
• Proactive team player with a positive and flexible attitude
• Strong communication and interpersonal skills, with the ability to work effectively across commercial, credit, and supply chain teams

WE OFFER

• Full‑time contract
• Hybrid working model: 3 days in the Milan office and 2 days from home (after successful onboarding)
• Health insurance and private pension plan
• Meal vouchers