Customer Care Technician

ppbThis role is part of our Remote Monitoring Solutions product line. /b /p pbFor more information about our product line: /b /p pAs a bCustomer Care Technician /b, you provide technical support to customers worldwide and work closely with the Customer Care Manager and an experienced technical team. You troubleshoot and document customer issues, share feedback with the RD team, and help improve our products and services. /p pYou are comfortable working autonomously, managing multiple priorities, and communicating effectively with both technical and non-technical users. /p pbBe a part of something bigger. /b /p pAt Eddyfi Technologies, we’re proud to push the boundaries of innovation while fostering a workplace where everyone feels valued, respected and empowered to do their best work. We believe that diverse perspectives, experiences, and ways of thinking strengthen our teams and help us build better solutions for the industries the world depends on. /p pAs a world-renowned company, we’re behind some of the most advanced systems in the world—delivering cutting-edge solutions through ET UT, Remote Monitoring, Nuclear Steam Generators, Automated Vision Systems, and Robotics. /p h3Our values /h3 ul libWe are customer-centric /b and put our customers at the heart of everything we do. /li libWe innovate with a purpose, /b developing practical and forward-thinking solutions that solve real-world problems and protect what matters most. /li libWe are reliable and accountable, /b we do what we say we are going to do, taking ownership of our actions and delivering high-quality outcomes with integrity, consistency and transparency. /li libWe are stronger together /b and committed to creating an inclusive environment where voices are heard, respected and supported. /li /ul h3Joining our team means: /h3 ul libCollaborating /b with experts dedicated to innovation in an environment that values different perspectives, backgrounds and experiences. /li libBecoming part /b of an organization that values commitment, initiative, and collaboration to help achieve common goals. /li liWorking in a growing business that encourages learning, curiosity, and respectful challenge. /li libBeing supported /b through fair, transparent and equitable practices. /li libContributing /b to meaningful projects that create a lasting impact. /li /ul pbWe encourage candidates to apply even if they do not meet every requirement listed, as we recognise that skills and experience can be gained in many ways. /b /p h3As Customer Care Technician, you must be able to: /h3 ul liProvide technical support to customers worldwide in collaboration with the Customer Care Manager and the technical support team. /li liDiagnose, document, and follow up on customer issues to ensure timely and effective resolution. /li liProvide structured feedback to the RD team to contribute to product improvement and issue prevention. /li liSupport field installations and deliver training sessions for customers when required. /li liCommunicate clearly and effectively with both technical and non-technical users. /li liManage multiple activities simultaneously while maintaining a high level of service quality. /li /ul pbWe value transferable skills, different career paths and learning agility. Experience gained through non-traditional routes is welcome. /b /p h3What makes you an asset to our team /h3 ul liYou carry a high school diploma as an IT, Electronics, or Telecommunications Technician, or a higher qualification in Engineering or Geology. /li liYou have at least b3 years of experience /b in customer care or technical support /li liGood command of bspoken and written English /b /li liYou have a solid knowledge of belectronics /b, including banalog and digital systems /b /li liYou master data analysis using bMicrosoft Office Suite /b or equivalent /li liYou are comfortable manipulating bWindows /b, bAndroid /b, and biOS /b /li liYou are experienced with bgeotechnical monitoring instruments /b such as piezometers and inclinometers /li liYou possess strong interpersonal, analytical, and problem-solving skills /li liYou have a proactive mindset and very comfortable working autonomously /li liYou are available for occasional travel in Italy and abroad (bup to 20% /b) /li /ul h3Nice to have /h3 ul liBachelor’s Degree in Computer Science, Electronics, Telecommunications Engineering, Civil Engineering, Geology, Environmental Engineering, or Land and Environmental Management. /li liA knowledge of industrial sensors and measurement technologies, including MEMS, strain gauges, potentiometers, Wheatstone bridges, magnetostrictive sensors, optical sensors, Pt100, NTC, and similar technologies. /li liA good understanding of business processes /li liKnowledge of an additional foreign language, preferably French, Spanish, or German. /li /ul h3Additional information /h3 ul libWork location: /b North-East Milan area, Italy /li libTravel: /b Up to b20% /b /li /ul h3Why join Eddyfi? We offer you: /h3 ul libBenefits /b /li /ul pAt Eddyfi Technologies, diversity, equity and inclusion are fundamental to who we are. We are committed to providing equal employment opportunities and fostering an inclusive workplace where everyone feels a sense of belonging. /p pWe welcome and encourage applications from all qualified individuals, regardless of race, ethnicity, gender identity or expression, sexual orientation, age, religion, disability, neurodiversity, or any other characteristic protected by law. /p pIf you require accommodations at any stage of the recruitment process, please let us know. We are committed to ensuring an accessible and inclusive experience for all candidates. /p pFor all our offices worldwide, certain positions may be subject to background checks, including credit, criminal, and employment history verification. /p p#LI-Hybrid /p /p #J-18808-Ljbffr