Manager Sales & Operations Direct Service Flat Products

In this role you will lead technical-commercial support for flat product rolling services. You will craft spare parts and modernization proposals, coordinate after-sales activities, and ensure on-time delivery within ERP-driven processes. You will work closely with engineering, purchasing and customer teams to translate technical needs into accurate quotations and packages. This is a hands-on position focused on servicing customers and optimizing order execution in a global engineering business. You will contribute to maintaining high service levels and strengthening after-sales excellence.

• Develop technical and commercial proposals for spare parts and upgrading/modernization solutions for flat product rolling (hot/cold)
• Identify required components, equipment, and systems using customer technical documentation and internal engineering support
• Prepare spare parts packages for initial supply in collaboration with product-specific technical departments
• Evaluate costs in cooperation with purchasing, costing, and supplier management teams
• Draft technical specifications and detailed commercial quotations
• Oversee and coordinate order execution, ensuring on-time delivery and accuracy
• Collect and analyze project information, aligning after-sales activities with contractual milestones
• Maintain accurate records of quotations and orders within ERP systems
• Provide excellent customer service, handling technical inquiries and support needs

• Degree in Engineering or Technical Diploma
• Experience in technical-commercial back-office roles within mechanical engineering or steel production environments
• Fluent English (written and spoken)
• Proficiency with Microsoft Office tools (Excel, Word, Outlook)
• Experience with SAP S/4HANA is a plus
• Proficiency in an additional language (preferred)

• customer focus
• clear communication
• team collaboration
• Mechanical engineering background
• Spare parts and modernization proposals
• SAP S/4HANA (plus)