IT Support Specialist

IT Support Specialist (Manufacturing Plant) Role Overview Serve as the

primary on-site IT support resource

for plant operations, ensuring uptime across systems that directly support production, logistics, and shop-floor activities. This role focuses on

hands-on technical support, rapid issue resolution, and maintaining operational continuity

in a fast-paced manufacturing environment. Key Responsibilities Plant IT & Help Desk Support Act as the

first point of contact for all plant IT issues

(hardware, software, network, and user support) Provide

Level 1 and Level 2 support

for plant users including operators, supervisors, and plant leadership Troubleshoot and resolve issues related to: Workstations and laptops Printers and label printers RF scanners and barcode systems Shop-floor terminals and production systems Support

network connectivity issues

(WiFi, wired connections, device access) in coordination with central IT Log, track, and manage incidents through the IT service management system and escalate when needed Shop-Floor Systems Support Provide support for

production and logistics systems used on the shop floor Ensure uptime and functionality of

real-time production tracking systems and devices Assist with troubleshooting issues impacting: Production reporting Inventory movements Data capture from manufacturing equipment Support integration points between shop-floor systems and backend applications Light SAP / Application Support (De-emphasized) Provide

basic user support for SAP-related transactions

as needed (inventory, production confirmations, etc.) Help identify whether issues are

user error, process gaps, or system-related

before escalation Coordinate with centralized SAP teams for advanced troubleshooting User Support & Training Provide

hands-on support and guidance to plant personnel

on IT systems and tools Assist with onboarding and basic training for new users Reinforce standard processes and improve user adoption of systems Coordination & Continuous Improvement Act as the

local IT liaison

between plant operations and corporate IT teams Support system rollouts, upgrades, and on-site deployments Identify recurring issues and recommend

practical improvements to stability and efficiency Required Experience 2–5 years of experience in

IT support, help desk, or desktop support

(manufacturing environment preferred) Experience supporting

end-user hardware, printers, and network connectivity Exposure to

shop-floor or industrial IT environments

is a strong plus Technical Skills Strong troubleshooting skills across: Windows environments Hardware and peripherals (printers, scanners, RF devices) Basic networking (connectivity, device setup, troubleshooting) Familiarity with

IT service management tools

(ticketing systems) Basic understanding of

enterprise systems (SAP or similar ERP)

preferred but NOT required Professional Skills Strong communication skills with ability to support

non-technical users in a production environment Ability to operate under

time-sensitive, production-critical conditions High ownership mindset with focus on

fast resolution and minimizing downtime Comfortable working

on-site and supporting off-hours when needed Work Environment Fully

on-site at manufacturing plant May require

on-call or extended hours

during production issues or system deployments