Onsite Support Services

ppbWork Model: /b Onsite /p pbProject Duration: /b 1 Year /p ul liMinimum b3 years of relevant experience /b /li libMandatory Skills: /b Service Desk, End User Services, Field Services, Onsite Support Services /li libGood-to-Have Skills: /b ServiceNow, Meraki, Dell Certification /li libLanguages Required: /b Native-level Italian and good English communication skills /li /ul pbRequired Skills, Knowledge Abilities /b /p ul liTechnical Expertise /li liStrong troubleshooting skills for IT/OT systems, network infrastructure, and manufacturing devices. /li liProficiency in LAN/Wi-Fi diagnostics, server operations, and hardware/software installation. /li liFamiliarity with Active Directory and Azure AD object management. /li liProcess Governance /li liKnowledge of ITIL processes (Incident, Request, Change, Knowledge Management). /li liExperience with CMDB tools (preferably ServiceNow) and asset lifecycle management. /li liAnalytical Automation /li liAbility to leverage analytics and automation tools for proactive support and trend analysis. /li liCompetence in identifying process inefficiencies and implementing improvements. /li liStrong coordination skills with cross-functional teams, OEMs, and third-party vendors. /li liEffective reporting and documentation capabilities. /li liUnderstanding of security protocols, compliance standards, and factory safety requirements. /li liPreferred Qualifications /li liExperience in manufacturing IT environments. /li liFamiliarity with barcode scanners, industrial printers, Digi Port servers, and shop floor systems. /li /ul pbBeneficial Skills, Knowledge Abilities (Good To Have) /b /p ul liKnowledge of/experience with Cisco Meraki /li liKnowledge of/experience with Amazon Web Services (AWS) /li /ul /p #J-18808-Ljbffr