FIELD SUPPORT ENGINEER
Rockwell Automation
Job Description
We are seeking a Field Support Engineer to provide onsite installation, troubleshooting, maintenance, and repair support for complex automation systems. The engineer will serve as the key technical liaison to customers, ensuring high operational quality and exceptional service delivery.
Work in a hybrid model based in Rome or Milan, Italy. Employees are expected to work on a Rockwell location at least Monday, Tuesday, and Thursday unless a business obligation requires otherwise.
Responsibilities
- Install, configure, and commission complex automation equipment and systems at customer sites.
- Diagnose issues, perform repairs, and execute preventive maintenance to ensure optimal system performance.
- Provide customer training on system operation, maintenance, and best practices.
- Document service activities, technical findings, and recommended actions using defined company procedures.
- Build and maintain productive relationships with customers and internal teams to support project success.
Essential Qualifications
- Bachelor's degree in Engineering (Electrical, Automation, Mechatronics, or related field) or equivalent professional experience aligned to the job profile.
- Minimum of 2 years of experience in field service, technical support, or a related engineering environment.
- Developing professional expertise with the ability to apply company policies and procedures to resolve a variety of issues.
- Ability to travel 60% of the time.
- A valid driver's license.
Preferred Qualifications
- Experience installing or supporting industrial automation systems, drives, PLCs, or control systems.
- Exposure to diagnosing and repairing complex mechatronic or electrical systems.
- Experience working directly with customers in a service or technical consulting environment.
- Familiarity with service documentation standards or tools.
Benefits
- Volunteer Paid Time Off available after 6 months of employment for eligible employees.
- Company volunteer and donation matching program.
- On-demand digital course library for professional development.
- Comprehensive mindfulness programs with a premium membership to Calm.
- Employee Assistance Program.
- Personalized wellbeing programs through the OnTrack program.
- Other local benefits.
Offerta di lavoro pubblicata 11 ore fa
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