Operations Team Lead

Join Atlantic Gate and help shape the future of logistics.
Atlantic Gate is a globally active freight forwarding company with a strong focus on international transportation and logistics solutions. Our Genoa office is home to a small, ambitious, and fast-growing team with a clear vision: to become a leading player in the industry.

As we continue our growth journey, we are looking for an experienced and hands-on Operations Team Lead to lead our operations team while remaining actively involved in the day-to-day business.

Your Role
As Operations Team Lead, you will oversee freight forwarding operations, support and develop a small team, and ensure the highest standards of service delivery. This role requires a leader who is equally comfortable managing people, improving processes, and handling operational activities when needed.

Key Responsibilities
Lead and manage the daily activities of the Operations department
Support, coach, and develop a small team of operations professionals
Actively participate in day-to-day operational activities, including import and export shipments
Drive operational excellence by reviewing and improving processes and workflows
Ensure compliance with internal procedures, customer requirements, and applicable regulations
Monitor operational performance and control costs while maintaining service quality
Build and maintain strong relationships with carriers, agents, suppliers, and other logistics partners
Ensure a high level of customer satisfaction through excellent service delivery
Identify operational challenges and implement practical, effective solutions
Collaborate closely with commercial and management teams to support business growth

What We're Looking For
Degree in Logistics, Supply Chain Management, Business Administration, or a related field
Minimum 3 years of experience in freight forwarding operations
Experience across sea freight, air freight, and/or multimodal transport is an advantage
Previous team leadership or supervisory experience is preferred
Hands-on mindset with the ability to lead by example
Strong organizational, analytical, and problem-solving skills
Excellent communication and interpersonal abilities
Customer-focused and proactive approach

Why Join Atlantic Gate?
Be part of an entrepreneurial and fast-growing international company
Take ownership and make a visible impact from day one
Join a small team where your contribution truly matters
Help shape the future growth and development of the Genoa office
Work in a collaborative, supportive, and international environment
Benefit from opportunities for professional growth and career progression

Ready to Make an Impact?
If you are passionate about logistics, enjoy leading teams, and want to contribute to the growth of a dynamic freight forwarding company, we'd love to hear from you.

Apply now and become part of Atlantic Gate's growth story.