Platform Engineering Manager, Shared Services

ph3About Us /h3 pSUSE is a global leader of enterprise open source software. By transforming community innovations into secure, sovereign and AI-ready solutions, SUSE empowers customers to escape vendor lock-in and regain control of their IT destiny. Through industry-leading Linux, Kubernetes, Edge and AI infrastructure solutions, SUSE delivers the flexibility to innovate everywhere—from the data center to multi-cloud and out to the edge. Only SUSE also manages many Linux and Kubernetes distributions. At SUSE, Choice Happens because we prioritize community, interoperability and relentless innovation. Discover how we power mission-critical resilience at /p pSUSE is a global leader of enterprise open source software. By transforming community innovations into secure, sovereign and AI-ready solutions, SUSE empowers customers to escape vendor lock-in and regain control of their IT destiny. Through industry-leading Linux, Kubernetes, Edge and AI infrastructure solutions, SUSE delivers the flexibility to innovate everywhere—from the data center to multi-cloud and out to the edge. Only SUSE also manages many Linux and Kubernetes distributions. At SUSE, Choice Happens because we prioritize community, interoperability and relentless innovation. Discover how we power mission-critical resilience at /p h3Platform Engineering Manager, Shared Services /h3 h3Job Description /h3 pThe Shared Services team within SUSE IT Platform Engineering operates the portfolio of tools the company runs on: source control (GitLab, GitHub, Gitea), CI/CD, monitoring (Zabbix, Prometheus, Grafana), Bugzilla, email infrastructure, backup (Bareos), and a long tail of services under active rationalization. The team's mandate is to keep these services reliable, integrate shadow IT into managed SaaS, and reduce undifferentiated operational lift. /p pWe’re hiring a Manager who can set technical direction, unblock a junior-to-mid team, and bring modern operating practices including responsible adoption of AI tooling. /p h3Key Responsibilities /h3 ul liLead and develop a junior-to-mid engineering team. Provide architectural direction and technical mentorship. The team has strong ops chops but often needs senior judgment on design and prioritization. /li liSet technical direction across the portfolio. Decide what to invest in, what to decommission, what to migrate to SaaS, what's "good enough" as-is. Reinforce the team's tenets: focus on value over polish. /li liOwn the service portfolio as product manager. Prioritize the backlog, manage stakeholder expectations, trade off feature work, ops, and toil reduction. /li liDrive operational excellence. SLO-based reliability, MTTR reduction, structured incident response. /li liLead AI adoption for the team. Identify and prioritize practical Agentic AI use cases such as assisted coding, runbook automation, knowledge retrieval, ticket triage, etc. Pilot, measure, scale or sunset. /li liApply FinOps thinking. Measure efficiency, attribute spend, eliminate undifferentiated heavy lifting, favor serverless and managed services where they reduce TCO. /li liIntegrate shadow IT. Bring unsanctioned tooling under managed services without losing the productivity that drove people there in the first place. /li liCollaborate across ITPE team, broader IT organisation and other business units. /li /ul h3Required Qualifications /h3 ul liA number of years in IT/infrastructure, including 3+ years managing engineering teams. Equivalent demonstrated breadth considered. /li liBachelor's degree in a technical field, or equivalent practical experience. /li liStrong systems architecture; experience with distributed systems, identity, networking, and how services in this portfolio actually work. You'll be the architect for a team that needs technical direction. /li liHigh tolerance for ambiguity. Comfortable making calls without complete information. This portfolio includes services with unclear ownership, fuzzy SLAs, and inherited decisions. You set direction without waiting for perfect clarity. /li liTrack record of removing roadblocks: technical, organizational, cultural, etc. Escalations and cross-team coordination flow through you, not around you. /li liAI literacy. Ability to lead a team through adoption of AI-assisted tooling (GitHub Copilot, Claude Code, ChatGPT Enterprise, or equivalent). Can scope and evaluate GenAI use cases in an IT operations context and understands data governance and security implications. Hands-on experience using these tools yourself is a strong plus. /li liModern operating practices. SLOs, error budgets, DORA metrics, IaC/GitOps, FinOps. Awareness of AIOps capabilities and how to evaluate them. /li liPragmatism. Reinforces team tenets, doesn't over-engineer. /li /ul h3Why Join Us /h3 ul liReal ownership of a broad portfolio; you set direction across the tooling all of engineering depends on. /li liCapable engineers who will grow under good leadership. /li liAI adoption, SaaS migration, and decommissioning what doesn't earn its keep. /li li30+ years of open source heritage — shape how SUSE itself operates as an engineering org. /li /ul pThis position is subject to a background check(s), including criminal, credit, and/or employment references. The candidate is required to complete the background check(s) once an offer has been accepted. This will be conducted by SUSE’s external provider, where legally permitted. /p pAs part of our commitment to pay transparency, we are sharing the expected total salary range associated with this role. This range includes the base salary and any applicable target bonus opportunity, subject to the terms of the relevant compensation plans and company policies. Please note that the salary range provided is intended only as a guideline. Individual offers may vary based on objective, non-discriminatory factors, including experience, skills, qualifications, geographic location, internal equity, and budget considerations. In addition to competitive compensation, we are proud to offer an attractive benefits package. Pay Range for Italy: €67,000.00 - €80,000.00 /p h3Job /h3 pInformation Technology /p h3What We Offer /h3 pbWe empower you to be bold, driving your career to create the future you want. We celebrate and reward your achievements. /b /p pSUSE is a dynamic environment that is evolving rapidly, thus requiring agility, strong entrepreneurship and an open mind. /p pThis is a compelling opportunity for the right person to join us as we continue to scale and prosper. /p pWe give you the freedom to be yourself. You will work in a global community of unique individuals – like you – with different backgrounds, talents, skills and perspectives. A truly open community where everyone is welcome, has a voice and is encouraged to reach their full potential regardless of age, gender, race, nationality, disability, sexual orientation, religion, or any other characteristics. /p h3SUSE Values /h3 pSUSE's culture is centered on four key values - Choice, Community, Trust, and Innovation - which are deeply integrated with our open source ethos. SUSE fosters a diverse and inclusive environment where our people are encouraged to be themselves. /p h3Choice /h3 ul liWe are continuously making choice happen /li liWe are accountable for our choices /li liWe never get complacent /li /ul h3Community /h3 ul liNobody is smarter than everybody /li liWe embrace diversity of thought /li liWe are “open source first, upstream first” where collaboration benefits all /li /ul h3Trust /h3 ul liWe are trusted to deliver with integrity /li liWe offer trust by default, and do not wait for it to be earned /li liWe foster an environment where everyone trusts each other /li /ul h3Innovation /h3 ul liWe foster a culture of experimentation, and embrace change by challenging the norm /li liWe are committed to continuous improvement, creativity and adaptability /li liIdeas are great, but without execution they are just ideas /li /ul /p #J-18808-Ljbffr