Order Entry Clerk - Maternity Replacement

Location: Rome, Italy

Work shift: Standard

Base pay: Not disclosed (pay varies by location)

Responsibilities

• Handle inbound and outbound customer interactions, primarily related to routine inquiries, with the flexibility to adapt beyond standard scripts and procedures when needed
• Respond to customer requests, orders, service needs, and complaints, resolving issues directly or escalating to sales, technical, or service teams as appropriate
• Build and maintain a solid understanding of the company’s products and services
• Identify customer needs and clearly communicate relevant information to internal service and technical departments
• Accurately record customer interactions using internal systems and data entry tools

Qualifications

• Technical Diploma or equivalent qualification (approximately 12 years of education)
• At least 2 years of experience in a customer service or contact center environment
• Confidence in handling customer interactions by phone and email
• Ability to navigate computerized systems and learn new applications quickly
• Strong communication skills, problem‑solving mindset, and customer‑focused attitude

Benefits

• Be part of a collaborative and supportive team
• Develop your skills in customer service and communication
• Work in an environment that values quality, reliability, and continuous improvement

Abbott is an equal opportunity employer and welcomes & encourages diversity in our workforce.