Information Technology Support Specialist

Job Opportunity: Onsite Support Engineer at AVASO Technology Location

: Florence, Italy Employment Type

: Dispatch Experience

: 2+ years Language Known:

English, Italian

Company Overview

: AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you’re a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services.

Position Overview: We are seeking an experienced

Onsite Support Engineer

to join our team in

Location: Florence, Italy.

The successful candidate will provide technical support, troubleshooting, and IT assistance to end users. This role requires someone with strong technical skills and a customer-focused approach.

Key Responsibilities: Provide

on-site

and

remote desktop support

for users, ensuring issues are resolved quickly and efficiently. Troubleshoot and resolve hardware, software, and network-related issues. Install, configure, and maintain desktop systems, laptops, and peripherals. Ensure the deployment of

operating systems, updates

, and

software packages

. Work with the IT team to resolve and escalate issues as needed. Perform routine

system audits

and ensure systems are up-to-date and secure. Provide end-user training and technical documentation where necessary. Collaborate with team members and manage support tickets for various internal stakeholders.

Required Skills & Qualifications: 2+ years

of experience in

Desktop Support

or similar roles. Strong experience with

Windows OS

,

Mac OS

, and

Linux

environments. Experience with Active Directory

for user management, group policies, and security. Proficient with

remote desktop tools

and troubleshooting techniques. Experience with

networking protocols

(TCP/IP, DNS, DHCP). Strong knowledge of

MS Office Suite

and other productivity software. Expertise in hardware diagnostics, repair, and replacements. Knowledge of

system imaging

and software deployment tools (e.g., SCCM, MDT). Familiar with

ITIL

processes for incident, problem, and change management. Strong communication skills, with the ability to explain technical issues to non-technical users. Ability to work independently, manage priorities, and meet deadlines in a fast-paced environment. Fluency in English, Italian

Must Have Skills: Certification

:

CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)

, or equivalent. Experience with

cloud-based applications

(e.g., Microsoft 365, Google Workspace). Knowledge of IT security best practices and protocols.

Why AVASO Technology? Join a

dynamic and innovative team

with a global presence. Opportunities for

career growth

and

continuous learning

. Competitive salary and

benefits

package. Work with

cutting-edge technologies

to shape the future of IT solutions.

How to Apply: Ready to take your career to the next level? Apply now by clicking the

"Easy Apply"

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AVASO Technology Solutions Equal Employment Opportunity (EEO) Statement AVASO Technology Solutions (referred as “Avaso”) do not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity. Avaso is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavors. All employment decisions are based on qualifications, merit, and business need.