Assistant Front Office Manager - Palazzo Cordusio Gran Melià

At Meliá, we pride ourselves on being a community of Very Inspiring People. Our team consists of dedicated professionals who are committed to transforming everyday experiences into extraordinary moments. Whether you are just starting your career or an experienced expert, each member brings unique talents and perspectives that contribute to our vibrant culture. Working at Meliá is not just a job; it’s an opportunity for continuous personal and professional growth. We believe in nurturing potential and empowering our employees to shape their futures in a dynamic and supportive environment. With a focus on innovation and excellence, we invite you to join us in creating memorable experiences for our guests, while also embarking on your own journey of discovery and achievement. MISSION: Support the department head in developing and implementing the departmental strategy established at the hotel, committed to achieving excellence in customer satisfaction and optimizing the economic and human resources under their responsibility. Main responsibilities:

• Coordinate and support daily Front Office operations, ensuring efficient service and compliance with company standards
• Supervise check-in/check-out procedures, cash handling, and guest requests
• Handle guest complaints and ensure high levels of customer satisfaction by anticipating needs
• Maintain effective communication with housekeeping and other departments
• Drive upselling activities and contribute to revenue targets
• Ensure adherence to operational procedures, quality standards, and safety regulations
• Support team management, including training and staff development
• Assist in budget control and cost management within the department

• Degree or diploma in Tourism, Hospitality, or a related field preferred
• Advanced English (a third language is a plus)
• Minimum 2 years of experience in a similar role (or 1 year in Front Office for internal candidates)
• Knowledge of hotel management systems and Microsoft Office
• Strong communication, organizational, and problem-solving skills
• Team-oriented mindset with a strong customer service focus