Technical Support Specialist - Systems
Danaher Corporation
Overview
In this role you provide expert technical support for Cepheid's molecular diagnostics instruments, addressing complex hardware, software and connectivity issues to protect patient testing uptime. You will work with cross-functional teams remotely, and onsite when needed, to diagnose root causes, document findings and implement effective solutions. You'll contribute to learning, knowledge base improvements and training to raise team capability. This position offers remote work in Southern Europe with a clear, measurable impact on global health outcomes.
Retribuzione / Benefits
- remote work arrangement
- bonus / incentive pay
- meal vouchers
- mandatory national insurance
- supplementary health insurance
- internet reimbursement and home office IT peripherals
Responsabilità
- Deliver expert technical support via phone, email and web for instrumentation systems (hardware, software, connectivity) and resolve complex issues
- Collect and document instrument-related complaints, perform root cause analysis and replicate issues when possible
- Conduct advanced data analysis and troubleshooting to pinpoint failures and restore system uptime
- Prioritize and resolve critical cases with remote or on-site assistance as needed
- Share expertise across the team, contribute to knowledge base updates, and assist with training
- Support customers to ensure continuity of patient testing and overall satisfaction
Requisiti fondamentali
- Bachelor in Engineering (or equivalent) with multiple years of relevant experience in technical support of medical devices or diagnostic instrumentation
- 2-3 years experience in health care / biomedical environment and knowledge of diagnostic market
- Familiarity with molecular diagnostics and laboratory workflows
- Proven ability to troubleshoot complex hardware/software issues in a regulated medical device or diagnostics setting
- Proficiency with computer systems and networking (Windows OS, LIS integration, basic networking protocols)
- Willingness to travel up to 15% in Europe (and occasionally outside Europe)
- strong communication and customer focus
- analytical mindset with problem-solving drive
- team collaboration and knowledge sharing
- instrument hardware/software troubleshooting
- network connectivity and connectivity troubleshooting
- LIS integration
Offerta di lavoro pubblicata 3 giorni fa
Offerte di lavoro simili
- ...design, analyze and maintain electrical systems for nuclear facilities in Italy. You... ...collaborating with reactor engineers, safety specialists and operations teams. /... ...emergency backup systems, plus developing procedures and supporting audits. /p #J-18808-LjbffrSystem
- ...Nuclear) to design and maintain electrical systems in nuclear facilities, ensuring safe,... ...distribution, IC, emergency backup systems, and support audits, modifications, and operator... ...Collaboration with reactor engineers and safety specialists is essential. /p #J-18808-LjbffrSystem
- ...correct installation and readiness to operate, support design reviews, and contribute to LEED/... ...Develop mechanical equipment and system test scripts Participate in customer equipment... ...environments ~ HVAC, fluid/hydraulic systems, TAB, factory witness test experience,...System
- ...role offers the chance to shape critical infrastructure while supporting CAI's relentless pursuit of excellence. Responsabilità Lead... ...Define commissioning protocols and methodologies for various systems Identify and mitigate risks in commissioning processes...System
- ...Coordinate commissioning of Fluence projects with multi-stakeholder teams (construction managers, contractors, suppliers, telecoms, control systems). Develop and execute comprehensive commissioning plans including resources and schedules. Lead commissioning efforts to...System
- ...operational issues. You'll document results, train customers, and support international projects with extensive travel. This is a hands-... ...Customer focus LV/MV electrical principles UPS and ATS operation Cooling systems (InRow, Dx/InRoom, Dx/Chillers)...SystemOrario flessibile
- pNordson Corporation is seeking a Technical Customer Engineer to provide on-site service, installation and maintenance for packaging equipment... ...requirements. /ppYou will diagnose hardware, software and system issues, document actions, and collaborate with Sales to...System
- ...switchgear, delivering expert support on complex projects. You work... ...This role combines hands-on technical work with a focus on safety,... ...equipment, shaping reliable power systems for diverse clients.... ...Office, Acrobat, AutoCAD, Power system CX software Flexibility...SystemOrario flessibile
- ...wellbeing programme flexible benefits programme relocation support remote work options Responsabilità Lead the Air/Care... ...Science, or Quality Management ~10+ years of experience in quality systems, data governance, and regulatory compliance in a global pharma...SystemRemoto
- ...projects Contribute to the design and evolution of cloud-native systems and DevOps pipelines Requisiti fondamentali Backend... ...platforms (AWS, Azure, GCP) Strong teamwork and ability to explain technical concepts to multidisciplinary teams Teamwork Clear...System
- ...the full life-cycle of specialist and executive-level hires... ...in Rome (Anagnina Area), supporting the FLEX mission’s Core... ...years of experience in systems or service monitoring. You will support monitoring activities within... ...analyze and respond to system alarms and anomalies...SystemLavoro ibridoDisponibilità immediataRemotoPermesso di lavoro
Etinars
Pisa (PI)2 mesi fa - ...professionali: UN/A Perito/a Meccanico/a JUNIOR Posizione La figura, affiancata da personale esperto, si occuperà di: Supportare attività di manutenzione e riparazione di motori elettrici, elettropompe ed elettroutensili; Eseguire controlli tecnici e...Stage/Tirocinio
Synergie Sede
Pisa (PI)13 giorni fa 23.000 € - 27.000 €
...including travel and transfer management. Supporting Principal Investigators in recruiting... ...functioning of spaces and services. Support in hiring procedures for employees and... ...SKILLS Good knowledge of management systems, preferably SAP, and the main Microsoft...SystemTempo pienoTempo determinato- ...il Dipartimento di Ingegneria dell’energia, dei sistemi, del territorio e delle costruzioni. La figura richiesta si occuperà di: ✓ supporto tecnico per impostare e preparare materiali e file di stampa, per la pubblicazione tramite DRUPAL sul sito web del Dipartimento...Tempo determinato
- pG.E.A. Trattamenti Endoterapici Srl, azienda toscana con oltre 25 anni di esperienza, cerca un operaio/a specializzato/a da inserire nel team come operatore tecnico per eseguire trattamenti endoterapici, assistere i clienti e contribuire allo sviluppo sul territorio. /...
- ...STMicroelectronics Italia cerca un ingegnere analog FE per definire e implementare IP in soluzioni Power Management, con attività system-level e stretta collaborazione tra architetto di sistema e layout. La figura lavorerà su blocchi e subsistemi e verificherà layout...System
- A leading equipment manufacturer in Pisa is seeking an enthusiastic Software Engineer Back End to join its team. The role involves designing and developing back-end services for monitoring solutions that improve safety in various environments. The ideal candidate will be...System
- pHuawei Technologies Italia is seeking an expert system engineer to advance Model-Based Design tools with AI-assisted simulation and code generation. You will join a collaborative team of researchers, PhDs and engineers, working on state-of-the-art AI agentic solutions...System
- ...decisions reliably. This role focuses on Digital Automation for the next 9 months, with mentorship from senior engineers, and a path toward the Physical AI trajectory. You will gain experience across backend, memory management, and distributed systems. #J-18808-LjbffrSystem
- ...di architetture HDL e nella gestione di design rules. /ppRichiesta laurea in ingegneria elettronica e conoscenze nei linguaggi HDL come VHDL e Verilog. Lavorerai a stretto contatto con il System Engineer e parteciperai a design review con i clienti. /p #J-18808-LjbffrSystem
- ...Danem People Group in Italy seeks a Mechanical Systems Designer to design, develop and optimize mechanical systems for nuclear power... ...knowledge of ASME BPVC and NRC standards. You will collaborate with engineers and regulators and support prototype testing. #J-18808-LjbffrSystem
- AGAP2 Italia cerca un Hardware Engineer per il team R&D elettronico a Pisa. Progetterà e svilupperà hardware embedded ad alta affidabilità, lavorando su schede multi-processore, interfacce di comunicazione e sistemi di alimentazione. Collaborerà strettamente con firmware...System
- pHired is seeking a technically proficient professional to advance Zara, our AI-powered recruitment tool. The role centers on ML/NLP development... ...will work with cross-functional teams to deploy scalable AI systems, improve model performance, and ensure privacy and ethical...SystemRemoto
- pMichael Page International Italia S.r.l. cerca un System Architect - Uncrewed Ground Vehicles per guidare l’architettura di sistemi complessi destinati a piattaforme terrestri autonome. /ppIl ruolo richiede una forte visione end-to-end e capacità di coordinare hardware...System
- ...execution layer for autonomous digital work. You will implement components of the orchestration layer, integrate with enterprise systems, and help ensure reliable, idempotent workflows with the Voltaic engine. You will work closely with senior engineers, write clean...System
- ...Livorno, Italy, seeks a Software/Test Automation Engineer to develop multi-module test cases, set up test environments, and validate system functionality. The role involves requirement analysis, test case creation, data setup, test execution, and defect tracking....System
- ...con Fincantieri - Nextech, ricerca un/una System Engineer La risorsa sar inserita all’... ...interno della unit operativa ", Engineering &, Systems Integration", , operante nel settore dell... ...sonar oltre che magnetici ed EO), • Supporto alla selezione di payload per sistemi robotici...System
- A leading engineering firm in Italy seeks a Data Scientist to enhance their AI Laboratory. The role involves designing AI solutions, analyzing data, and collaborating on research initiatives. Candidates should have a Master's in a STEM field, solid Python skills, and experience...SystemLavoro ibrido
- ...Overview In questa funzione lavorerai nel team Power Systems di Danieli Automation, contribuendo alla progettazione di quadri e moduli... ...per validare soluzioni di potenza e controllo. Il ruolo supporta l'automazione della produzione nell'industria siderurgica, offrendo...System
- pRandstad Digital cerca un esperto di AI agentic per Modell-based Engineering da inserire nel team di Pisa, in sede. Ti occuperai di potenziare strumenti MBD con AI, migliorando simulazione, generazione di codice e diagrammi. /ppSi richiede MSc o superiore in Ingegneria...System
