Customer Care Representative

Job Overview

Do you have a talent for interacting with customers on behalf of a great organization through various support channels (email, Live Chat, or calls)? Do you enjoy being a frontline contact? If yes, this is your opportunity to join a world‑leading coating supplier as our new Customer Care Representative at Hempel. In this role you will handle complaints, build strategies for improving the overall customer experience and fostering loyalty. You will advise customers on processing orders, product shortages, expected delivery dates, and price changes. You will play a key role in solving customers’ queries and support our sales team to ensure efficient and flawless service.

Key Responsibilities

• Receive and process orders and requests from customers
• Collect and analyze customer feedback
• Work with clients and other departments to ensure orders are processed correctly
• Resolve issues, inquiries, orders, service needs and complaints, or direct them to sales representatives or technical service areas
• Provide back‑office support to the Sales Department as per the responsibility framework
• Provide information to customers regarding the status of orders, claims and technical issues
• Communicate with other Hempel offices worldwide as required for order placement and supply
• Handle external invoicing and archive records

Qualifications

• Experience in customer service or a related activity
• Knowledge of the paint sector is valuable but not required
• Ability to work as part of a team and autonomously
• Experience using ERP systems
• Understanding of the life cycle of a purchase order placement, from start to finish
• Ability to maintain a high level of productivity in a lively customer‑care environment
• Self‑motivated and able to follow best practices in sales processes
• Proficient in Microsoft applications
• Strong communication skills – verbal and written – in Italian and English (additional languages are a plus)

Behavioral Competencies

• Planning & organizing
• Great listener and communicator
• Empathic
• Proactive
• Positive problem‑solving attitude
• Great teammate

Application

To apply for this position, please submit your application letter with a CV in English via our recruitment system by clicking the link Apply at the top‑right corner. Application due: 2023-01-20.