Italian-Speaking Customer Support - Relocate to Athens (Relocation Support)

ph3Job Description /h3pAre you an Italian speaker looking to build an international career with a global technology giant? Cross Border Talents is seeking enthusiastic strongItalian-speaking Customer Experts /strong to support users of a world-renowned premium luxury device brand. /ppThis dynamic role blends customer support, sales assistance, and after-sales service. Whether you want to enjoy the vibrant energy of our modern office in the historic port area of strongAthens – Piraeus, Greece /strong, or prefer the comfort of working remotely, this position offers the ultimate flexibility. strongWe offer both on-site and Work-from-Home (WFH) models, alongside full relocation support! /strong /ph3Key Responsibilities /h3ulliProvide premium, empathetic customer support in Italian via inbound phone, live chat, and email. /liliAssist customers with sales inquiries, helping them choose the right luxury products and complete their purchases. /liliHandle after-sales requests, efficiently resolving issues related to deliveries, returns, and cancellations. /liliMeet and exceed key performance metrics (KPIs) focused on Customer Satisfaction, Booked Call Rates, and First Call Resolution. /liliParticipate in continuous weekly training and upskilling sessions to advance your professional profile. /li /ulh3Requirements Qualifications /h3ullistrongLanguage: /strong Native or C2-level proficiency in strongItalian /strong; intermediate professional strongEnglish /strong (B2/C1) for training and system navigation. /lilistrongTechnical Skills: /strong Solid PC literacy; familiarity with MacOS and iOS ecosystems is a strong advantage. /lilistrongTyping Speed: /strong Minimum 25 words per minute with at least 80% accuracy. /lilistrongLocation Eligibility: /strong Must be currently based in Greece or willing to relocate to Athens, Greece. /lilistrongExperience: /strong No prior experience is required! We provide comprehensive, paid world-class training to launch your career. /li /ulh3What We Offer /h3ullistrongCompetitive Compensation: /strong €1,045.72 gross monthly base salary. /lilistrongPerformance Bonuses: /strong Earn up to an additional €200 monthly based on your achievements. /lilistrongFlexible Work Model: /strong Choose between working on-site in Athens (Piraeus) or working from home (WFH) within Greece. /lilistrongFull Relocation Package: /strong Flight tickets, initial accommodation support, and complete relocation assistance are provided! /lilistrongPaid Training: /strong A structured training period and a 1-week nesting period (with 50% call handling) to ensure your success. /lilistrongCareer Growth: /strong Opportunities for part-time scheduling (subject to approval) and continuous professional development. /li /ul /p #J-18808-Ljbffr