Customer Service Agent

ppAt the Electrolux Group, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living. /ppAt the Electrolux Group, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living. Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together. Join us in our exciting quest to build the future home! /ph3About the role: /h3pAs part of our Customer Service team in Italy, you will play a key role in supporting our customers and ensuring a seamless experience across the entire order-to-delivery process. You will collaborate closely not only with our clients but also with cross-functional teams including Supply Chain, Logistics, Product Lines, and Credit. You will work in a constantly evolving and increasingly automated environment, focused on enhancing the quality of service through qualitative analysis, process optimization, and system automation. Your contributions to continuous improvement will be highly valued, and you may also have the opportunity to collaborate with the wider Commercial Area (Italy, France, and Iberia). You will report to the Customer Service Manager Italy. /ph3Location /h3pThe role is based in Assago. /ph3What you’ll do: /h3ulliDaily check and monitor of order status in SAP /liliOrder release to delivery booking /liliManage customer returns/refusal and related Credit Notes /liliManage customer interaction to ensure optimized service level /liliEscalate and feedback on various issues (stock out, phase in, phase out, logistic, etc.) /liliCooperate with sales team to ensure efficient order flow and work on potential upselling initiatives (if agreed with Sales Manager) /liliAnalysing data to identify trends and opportunities for process improvement /liliSupport process digitisation through advanced technology tools under development or in place /li /ulh3Who you are: /h3ulliRelevant experience in B2B Customer Service (some project-related experience at international level would be considered as a great asset) /liliFluent in Italian and English /liliStrong digital and analytical skills. Advanced knowledge of Excel as a must have, proficiency with Business Intelligence tools (e.g. Power BI) and SAP is a strong plus /liliEnthusiastic team player, collaborative with the teammates /liliCustomer-focused mindset, excellent communication skills and ability to work in cross-functional teams /liliProblem solving attitude, able to quickly take right decisions /liliProactive approach, willing to contribute to continuous improvement /li /ulpAs part of the Electrolux Group, we will continuously invest in you and your development. There are no barriers to where your career could take you. /ppAt Electrolux Group, we believe in fairness and inclusion. Salary is defined in a transparent way, considering experience, skills, and performance. /ppThe annual gross base salary starts from €29,100.00, depending on qualifications and experience. The role is covered by the Italian Metalworkers’ National Collective Labour Agreement (CCNL Metalmeccanici). /p /p #J-18808-Ljbffr