Customer Quality Specialist

In this role, you support ABB’s quality strategy to deliver outstanding customer experience. You will drive prevention, continuous improvement, and robust root-cause analysis across functions and sites. You’ll manage non-conformities and support process audits, acting as the customer reference for quality issues. You work with cross‑functional teams to sustain quality data and prevent recurrence, contributing to world‑class performance in a global organization. This is an opportunity to shape quality culture and enable sustainable operations.

• Flexible working hours
• Wellbeing support for employees and their families
• Welfare plan
• Canteen
• Productivity bonus

• Manage non-conformity incidents and coordinate with functions, suppliers, and customers
• Serve as point of reference for customers on non-conformities and during process audits/visits
• Maintain accurate quality data to understand status and drive continuous improvements
• Collaborate with local and cross-functional teams to achieve unit targets and world-class performance
• Support deployment of quality strategy, culture, systems, and tools

• Master Degree in Mechanical or Electrical Engineering
• 2–3 years of experience in similar roles
• Knowledge of quality control processes and methodologies
• Statistical analysis skills
• Excellent English and Italian (written and spoken)
• Proactive, team-oriented, comfortable with international environment and multiple time zones
• Commitment to delivering results and meeting deadlines

• Proactivity
• Teamwork
• Strong communication
• International collaboration
• Quality control processes & methodologies
• Statistical analysis