Customer Services Agent

pSingapore Airlines, a leading international airline, welcomes interested candidates to apply for the Customer Services Agent position at our office located at Fiumicino Airport. /ppThe ideal candidate should be conversant with Customer service and Ground operations, and hold effective communication skills in Italian and English, both written and spoken. /ppA minimum of 2 years’ experience in Airline Airport Operations is required. /ppThis position requires significant interaction with people. /ppPlease note that work is scheduled on shifts, during weekends and public holidays. /ppA positive and pleasant attitude, as well as the ability to work under pressure, are required. /ppbr / /ppstrongType of contract /strong: temporary (12 months) – subordinate fixed term employment contract /ppstrongNCLA: /strong Air transport – FAIRO section /ppstrongRole: /strongCustomer Services Agent /ppstrongContractual level: /strong 6 /ppstrongStarting monthly salary gross: /strong EUR 1.973 gross for 14 monthly installments /ppstrongWorkplace /strong: Fiumicino Airport /ppbr / /ppstrongKey Responsibilities /strong /p pstrongEnsure smooth operations for flights and passengers: /strong /pulliMonitor check in activities. /liliEnsure check-in and boarding commences on time. /liliRamp duties. /liliDemonstrate problem solving skills. /liliProvide positive guidance to GHA. /liliImplement solutions that avoid or minimize problems. /liliAssist passengers on arrival at customs and immigration. /liliHandle mishandled baggage. /liliSuggest ways to improve the station’s processes and increase efficiency. /liliWrite delay reports. /li /ul pstrongPerform administrative functions: /strong /pulliVerify invoices accurately and in a timely manner. /liliFollow up with vendors in the event of a billing error. /liliIdentify cost saving opportunities. /liliComplete flight log reports and statistics. /liliIdentify anomalies and suggest solutions to avoid errors. /liliComplete online courses as assigned. /liliPrepare pre-flight/post-flight administrative work for flight operations. /li /ulpbr / /ppPlease send the strongapplication in English via e-mail to /strong /ppbr / /ppThe offer is addressed to people of both genders in compliance with Legislative Decree n. 198/2006 and is prepared in compliance with Legislative Decree n 96/2026 on salary transparency. /ppbr / /ppThe interested candidates should send a detailed resume providing explicit authorization of Personal Data Treatment (GDPR - Regulation EU 679/2016). /p