Field Service Executive

Overview

In this role you will drive asset recovery and customer success within CHEP's retail-focused account portfolio. You will build strong stakeholder relationships, onboard new customers, and lead improvements in service quality and asset control. You'll collaborate cross-functionally to grow CHEP's customer base and optimize recovery metrics, contributing to sustainability and efficient supply chains. This is a hands-on, market-facing position that values customer-centric solutions and cross-team partnership.

Retribuzione / Benefits

• Employee Assistance Programme (EAP)
• Option to participate in company share scheme
• Life Insurance
• Personal Accident Insurance
• Remote work (Fully Remote)
• Annual bonus (10%)

Responsabilità

• Establish and maintain relationships with pallet receiving locations to align on asset productivity objectives
• Identify root causes of collection issues and partner with internal teams to improve customer experience and CIFOT metric
• Provide retailer staff training and ensure effective equipment control practices
• Onboard and implement new customers, defining asset recovery agreements for smooth transitions
• Manage audit programs within accounts to ensure asset management standards and identify improvements
• Collaborate with internal teams and external partners to support growth and expand CHEP's customer base
• Monitor asset control metrics and apply data-driven corrective actions to improve asset recovery

Requisiti fondamentali

• Experience in a retail or logistics environment
• Customer-facing roles with B2B exposure
• Background in service delivery to Retail, Wholesale, or Logistics sectors
• Proficiency in MS Office and CRM (Salesforce)
• Driver license
• English professional proficiency
• Experience with onboarding or customer onboarding processes
• Remote/region-specific work coverage (Italy Area 2)
• Active Listening
• Adaptability
• Communication
• Empathy
• MS Office
• CRM (Salesforce)