Global Training & Knowledge Architect
bonprix
pbonprix is seeking a strategic professional to develop and implement an international Training Knowledge Management framework. You will analyze performance data to improve first-contact resolution and customer satisfaction by elevating agent training, transforming local standards into scalable international practices, and monitoring adherence. /ppYou will collaborate with cross-functional teams across Europe to align processes, requirements, and knowledge sharing. /p #J-18808-Ljbffr
Offerta di lavoro pubblicata 2 giorni fa
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