Italian-Speaking Customer Support Specialist | Relocate to Portugal

ppAs an Italian Customer Support Sales Representative, you will deliver exceptional customer experiences while supporting sales initiatives and ensuring efficient case resolution. You will move to Lisbon or Porto, in Portugal, as part of the role, with an excellent relocation package. /p h3Key Responsibilities /h3 ul liHandle incoming customer inquiries via bphone, email, and chat /b /li liDeliver high-quality customer support for: /li liDeliveries /li liWarranties /li liRefunds /li liProvide inbound sales support by promoting products and identifying opportunities to increase customer value /li liManage customer orders and requests, ensuring all information is accurately recorded in CRM systems /li liProactively update customers on case progress and resolutions to maximize satisfaction /li liResolve customer issues efficiently while meeting established Service Level Agreements (SLAs) /li liCollaborate with internal teams to deliver a seamless customer experience /li liContribute to quarterly sales targets while maintaining outstanding service quality /li /ul h3Your Qualifications /h3 pWe're looking for someone who has: /p ul liNative or fluent bItalian /b (C1–C2 level) /li liGood command of bEnglish /b /li liExcellent communication and interpersonal skills /li liA customer-focused and solution-oriented mindset /li liStrong problem-solving abilities and the capacity to perform under pressure /li liEmpathy, patience, and professionalism when handling customer concerns /li liStrong attention to detail and excellent follow-up skills /li liConfidence using multiple systems, tools, and CRM platforms /li liPrevious customer service experience (preferred) /li liAbility to multitask in a fast-paced environment /li /ul h3What We Offer /h3 ul liOn-site position in bLisbon or Porto, Portugal /b /li liPermanent accommodation as part of your package, and flight cost reimbursement /li liBenefits Career Growth /li liPaid training and structured onboarding /liliMulticultural workplace with colleagues from 8b9+ nationalities /b /li liDynamic, youthful company culture with genuine career development opportunities /li liInternational work environment supporting leading global brands in: /li liTechnology /li liE-commerce /li liTelecommunications /li liDedicated support from bWorkster /b throughout the recruitment process /li /ul /p #J-18808-Ljbffr