Assistant Store Manager Hogan Milano

TOD'S Group represents the excellence of Made in Italy. It has roots in the tradition of Italian craftsmanship and a heritage of values that characterises its vision: passion for craftsmanship, absolute quality and timeless style.

Assistant Store Manager is central for the store and fundamental in providing support to the Store Manager. Indeed, you will be acting as a guide for the instore Team, in order to lead it to the correct management of the store, but also as a mentor of new Sales Assistants. You are a Tod´s Ambassador promoting our Company Values.

Team Focus

• Manage, develop and motivate the team in the daily activities giving continuous feedback, to create Team (safeguarding and promoting respect and collaboration between colleagues, mediating any quarrel that may arise within the team by group coaching or one-to-one meetings)
• Communicate clearly, correctly and courteously with Colleagues regarding different languages to establish a mutual trust and a strong relationship

Customer Focus

• Cultivate a relationship with Clients through an active and continuous presence on the shop floor and by providing a unique experience in line with the brand philosophy, the corporate image, and communication and CRM guidelines.
• Communicate clearly, correctly and courteously with Clients regarding different languages to establish mutual trust and a strong relationship
• Guide sales operations ensuring that both client service and selling ceremony are compliant with Tod’s values and guidelines with the aim to provide a special Client experience
• Support Store Manager in the organization of the events with the aim of introducing new customers to Tod’s Group and increasing loyalty

Product Focus

• Collaborate with Store Manager to set targets that are based on established KPI’s
• Ensure that high standards and guidelines are maintained in the store (from assembling and dismantling visual displays to keeping boutique organized, clean)
• Maintain strong product knowledge and create a storytelling aligned with brand

Process & System Focus

• Prepare reports and analysis related to sales trends (e.g. bestsellers, slow mover products etc.), customers and competitors.
• Cultivate direct contact with the Headquarters and its Teams such as Retail, Merchandising and HR Division
• Responsible for cash register

Required skills

• Solid Experience in Retail ideally in the luxury segment. At least 3-4 of professional experience in managerial roles;
• Excellent understanding of the product and a deep knowledge of luxury (retail or hotel/gastronomy);
• Excellent commercial awareness and Client-oriented;
• Excellence management skills;
• Ability to work in a team environment;
• Strong communications skills;
• Leadership;
• Effective communication;
• Problem-solving;
• Organization and time management;
• Customer-focused;
• Teamwork and collaboration;
• Adaptability and flexibility;
• Integrity and reliability;
• Fluency in English is mandatory; Other languages are an advantage.

Details

Place of work: Milan

Working hours: Full-Time 40h/week

TOD'S Group promotes the values of inclusion and full equality between persons at all stages of an employment relationship.

Therefore, in line with the principles of our Code of Ethics and the Policy for the Protection of Diversity, Equity and Inclusion, all qualified applicants will be considered, regardless of their gender, age, nationality, culture, religious belief and sexual orientation.

Note: However, it should be noted that the above description is not exhaustive, as the duties assigned to the Employee are, by nature, subject to change.