Operational Excellence Specialist - Service Systems (m/f/d)

YOUR RESPONSABILITIES

• Translate service and process needs into clear functional and technical solution requirements 
• Own and coordinate strategic initiatives related to Salesforce and connected service systems 
• Support process mapping and performance measurement, aligning on metrics and working with service teams
• Drive Salesforce capabilities with Service, IT and external partners, including flows and automations 
• Coordinate integrations, data flows and dependencies across the service system landscape 
• Ensure solutions are scalable, maintainable and aligned with future service processes and architecture 
• Identify and solve opportunities for improvement within the organization
• Manage priorities, dependencies, implementation progress and key stakeholders across assigned initiatives 

YOUR QUALIFICATIONS & SKILLS

• Degree in Information Systems, Engineering, Business or similar 
• Previous professional experience with enterprise applications, with focus on process improvement 
• Strong understanding of Salesforce configuration, data models, workflow automation and integrations capabilities
• Experience with translating business requirements into functional and technical requirements 
• Good understanding of APIs, system interfaces and data flows in enterprise environments
• High analytical skills, structured work ethic and good communication skills
• Very strong prioritization and organizational skills as well as managing multiple projects in parallel
• Excellent communication skills in English, Italian and German is a plus

OUR COMMITMENT

• Innovative work environment in a young, dynamic team
• High-tech projects in the future-proof sector of e-mobility
• Opportunities for advancement in a growing company
• A wide range of further training opportunities
• Total compensation starting from € 52.000 gross per year, including a 20% variable bonus based on goal achievement
• Additional company benefits

The compensation indicated represents the total compensation for this role. Final compensation may vary based on the candidate's experience, qualifications, skills, and the scope of responsibilities. Should the position's responsibilities, seniority level, or location differ during the recruitment process, the applicable compensation may be adjusted accordingly, taking into account local market conditions and internal compensation frameworks.

SHAPING THE FUTURE, TOGETHER!

WHY ALPITRONIC

Together with our customers, we are driving the world towards sustainable mobility – with cutting-edge technology, we inspire with the most innovative and reliable solutions. With our roots in South Tyrol, we are market and innovation leaders and set the future charging infrastructure standards from our locations in Bolzano/Bozen, Bergamo, Bologna, Munich and Charlotte (USA).

WHAT MAKES WORKING FOR US SPECIAL

Are you a motivated and ambitious person who finds it stimulating to take on responsibility? Do you enjoy seeing the direct impact of your work on the final product? Then you are the person we are looking for. We are a fast-growing company where innovation and technology come together to develop cutting-edge solutions. We offer our teams ever-new and stimulating challenges, value talent, and recognize achievements.

Here, your contribution truly makes a difference: your skills are appreciated and your work helps shape the future. Join our team and grow with us!

The position is open to individuals of any gender, sexual orientation, age, ethnicity, nationality, and religious belief. We operate in full compliance with the principles of diversity, inclusion, equity, and non-discrimination, in accordance with Legislative Decree No. 198/2006.