Senior Customer Operations Manager | Emea
Deel
pAs part of Deel's Customer Operations, you protect revenue by monitoring account health at scale and surfacing product patterns. You’ll act as the operational engine that keeps clients engaged, growing, and trusting Deel. You will collaborate with Expansion Account Executives, identify adoption gaps, and surface scalable improvements using data and AI. You’ll impact product and process improvements across a high-volume portfolio in a fast-growing SaaS environment. This role offers the chance to shape how we support global customers at scale. /pulliflexible working office membership /liliadditional perks and benefits /liliequal-opportunity employer /lilidisability accommodations /lililocalized pay and benefits /liliMonitor portfolio data to detect early issues and take preventive actions to protect revenue /liliProvide health summaries to Expansion Account Executives and surface context for client conversations /liliIdentify cross-account patterns indicating product issues and translate feedback for Engineering/Product /liliAssess value realization and adoption gaps, driving proactive growth opportunities and revenue activation /liliMaintain operational standards across accounts, ensuring timely responses and accurate records /liliBuild and leverage systems to ensure consistency and prevent gaps /liliUtilize data and AI tools to boost efficiency and test new solutions at scale /liliMinimum 5+ years in customer operations, account management, or B2B SaaS at SMB/Mid-Market scale /liliExperience managing high-volume portfolios where breadth and process are critical /liliBackground in fast-growth SaaS, HR tech/payroll, or high-volume account management /liliStrong analytical skills with proficiency in Snowflake, Looker, or equivalent tools /liliExperience leveraging AI tools to improve efficiency and drive measurable results /liliReliable, proactive operator who resolves cross-functional problems without direct authority /liliClear communicator focused on revenue impact in fast-paced environments /lilistrong communication /liliproblem-solving /liliSnowflake /liliLooker /liliAI tools /li /ul #J-18808-Ljbffr
Offerta di lavoro pubblicata 1 giorno fa
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