Customer Service Specialist - French Speaker

Posted: 19.05.2026

Job reference: 5c1b0cf815517aa87e84e4121d42ed3b

Job information

Location

Client / Employer

hlpy

Job reference

5c1b0cf815517aa87e84e4121d42ed3b

Listing type

Basic

EU work permit required

No

Posted

19.05.2026

Visualizzare il telefono su euspert.app

hlpy, born in 2020, is a roadside assistance company founded by visionaries who saw a gap in the market and redefined the industry with a cutting-edge digital solution.

What started as a bold idea in Italy quickly expanded to France and Spain, and as of September 2024, we are proud to announce our entry into Germany! This marks another milestone in our journey to becoming the go-to solution for modern roadside assistance across Europe— and beyond.

As we continue to scale globally, our ambition and market demand propel us toward becoming a major force in the sector. That’s why we’re on the lookout for a highly motivated customer service professional to join our dynamic team, optimize our processes, and help us set new industry standards for excellence.

Responsibilities

• Be part of an operational contact structure for managing clients in case of difficulties, such as vehicle breakdowns.
• Oversee the digital support process, intervening where necessary.
• Ensures the success of support via chat or voice channels and/or by connecting directly with our network of suppliers.

Requirements

• Total availability for shifts 24h 7/7
• Based in Italy
• C1/C2 in French ( both written and spoken)
• Previous experience in operations and/or customer service will be a plus
• Team spirit !
• Previous experience with CRM systems (e.g. Salesforce, HubSpot or similar)
• The role is fixed-term for 6 months with possibilty to confirm in the role
• This role is shift-based and requires occasional night and weekend shifts

#J-18808-Ljbffr