Customer Care Specialist - Multiple Markets

ph3bAbout the job /b /h3pbAt /bLexroomb, we set the bar for legal AI—clear, fast, and built for trust. /b /ppIn just a few years, what began as an idea has become a reliable platform adopted by bthousands of legal professionals across Europe /b. /ppOur mission is clear: bmake the law faster, clearer, and more reliable /b, giving lawyers, law firms, and companies the time and confidence to focus on what truly matters. /ppWe’re scaling rapidly, backed by top-tier investors and a world-class team dedicated to rigor, clarity, and impact. /ppToday, Lexroom is a btrusted partner /b, shaping the future of legal AI with discipline and purpose. /ph3bWhy /bLexroomb? /b /h3 ul lipbShape the Standard: /b Be part of the team setting the benchmark for legal AI in Europe. /p /li lipbWork with the Best: /b Collaborate with exceptional colleagues in a culture that values competence, curiosity, and ambition. /p /li lipbDeliver Meaningful Results: /b Your work will directly influence how legal professionals operate—faster, clearer, and more efficiently. /p /li /ul pAt Lexroom, we leave buzzwords behind. Here, you’ll build something that lasts: ba trusted platform, a strong reputation, a new standard for the legal world. /b /p h3Your Key Responsibilities /h3 ul lipAct as a trusted advisor for Lexroom's customers in Italy, as well as Germany, France or Bulgaria, managing support requests across chat, email, calls, and proactively engaging with them to drive product adoption and satisfaction. /p /li lipOwn the full resolution flow: triage, prioritize and resolve tickets, run regular bcheck-ins and feedback sessions /b, and escalate complex cases to the right internal team. /p /li lipAct as the bvoice of the customer /b internally — feeding insights back to product and other teams to improve processes, reduce churn, and shape the roadmap. /p /li /ul h3bWhat You’ll Bring /b /h3 ul lipYou are fluent in bItalian /b and fluent in bat least one /bof the following languages: bGerman, Spanish, Bulgarian /b — native speaker preferred, C1/C2 welcome. /p /li lipYou have bfluent English /b: you're comfortable reading documentation and understanding spoken English. /p /li lipYou have b0-2 year of experience /b in customer-facing roles (Customer Support, Customer Success, Sales, Operations, or similar). /p /li lipYou are familiar with sales or bcustomer support tools /b (Intercom, Notion, etc.), and you pick up new tools quickly. /p /li lipYou have a bproactive mindset /b, love solving problems, and enjoy working in a fast-growing startup environment. /p /li lipYou're based in Milan or open to relocating (relocation support evaluated case by case). /p /li lipBonus: You have a blaw degree /b (not mandatory but a plus). /p /li /ul h3bWhat Sets Us Apart /b /h3 pbAn Exceptional Team /b /p pAt Lexroom.ai, you’ll work alongside top talent in tech and legal AI. /p pOur focused teams operate with purpose and autonomy, so every contribution delivers visible results. /p pYou’ll collaborate with people who pair innovation with rigor, curiosity with discipline, ambition with depth. /p h3bGrowth that Matters /b /h3 pWe hire exceptional people to make a difference—and we give them space to lead. /p pYour work will shape the future of legal technology and set new standards for the field. /p pImpact is defined by vision and execution, not by age or title. If you’re ready to take responsibility, you’ll find real opportunities to grow and lead high‑stakes projects. /p h3bRewarding Your Contribution /b /h3 pWe value excellence and share success: /p ul lipbAnnual Salary Range: /b €25,000 - €35,000 OTE /p /li lipbEquity Package: /b Align your growth with the company’s long‑term success. /p /li /ul h3bBenefits That Matter /b /h3 ul lipbHybrid Work: /b Flexibility to balance remote work with in-person collaboration at our bMilan HQ /b. /p /li lipbHealth Insurance: /b Comprehensive coverage to ensure peace of mind. /p /li lipbMeal Vouchers: /b Daily support to make your lunch breaks easier. /p /li lipbPerformance Bonuses: /b Rewards tied directly to measurable results. /p /li lipbTeam Retreats Off‑sites: /b Dedicated time to connect, collaborate, and spark bold ideas. /p /li /ul pbAt /bLexroomb, ambition meets discipline and purpose. We’re not just building a product—we’re setting a new standard for the legal world. If you’re ready to contribute to something lasting and meaningful, we’d love to hear from you. /b /p /p #J-18808-Ljbffr