Field Service Delivery Supervisor AC Power

ppAt Vertiv, we’re on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $6.9 billion in sales, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people. /p pWe are looking forb Field Service Delivery Supervisor /b to join our team in bMilan, Italy /b! /p pbRole Statement /b /p ul liTo assure installation, service and repair of Company products at customer premises, maintaining relations with customer, salesman, distributors and other within his/her area. /li liResponsible for the day to day running of a team of Customer Engineers and Subcontractors (where applicable) in a given geographical area, including safety audits /li liImprove overall customer satisfaction in the assigned area Maintains overall customer satisfaction through the direction and performance management of all field associates in the Area. /li liHas responsibility for implementing and aiding in the development of all operating procedures, plans, programs. Responsible for efficient allocation of Human and Capital resources. Emphasis on achieving results through the proper selection, development, evaluation and leadership of associates within the Area. /li liBe key element in incident resolution and active part of escalation path supporting both operational and commercial effort. /li liControl and constantly improve efficiency of CEs and Subcontractors in the assigned area /li liCooperate with Service Sales Engineers to achieve sales objectives /li /ul pbWhat kind of work will you be doing? /b /p ul liAssist dispatching team with the organization of works /li liEnsure spare parts are properly accounted for using established parts procedures and be responsible for van stocks inventory and ensures van stock transaction discipline /li liBeing a reference point for key customers in case of emergency and troubleshooting /li liEnsure availability to work during week-end and night in compliance with local labor laws /li liCooperate to the allocation and control staff holidays, absence, sick leave and co-ordinate with HR and Service Regional Operations Manager /li liProvide technical support to CEs and customers, on-site technical assistance /li liVisit and monitor Customer sites to ensure engineers are maintaining an appropriate standard of safety and workmanship and Performs regular safety audits with the associates under his responsibility to verify understanding and application of local and Emerson rules on safety. /li liLead investigation on customer complaints, agree remedial action and correspond with the client as appropriate /li liSupervise the warranty claim process for his / her area and team /li liEnsure total discipline in the use of the ERP system and Wireless Field Automation by the team in the assigned area /li liEnsure all engineers time sheets and records are collated and processed for remedial works and invoicing, in good time and ensure monthly ‘cut off’ are not delayed. /li liProvide 24 hours, 365 days a year mobile phone pager support to engineers and the dispatching centers. /li liEnsure costs are monitored on all TM and project works carried out /li liTransfer leads to the sales team and inspire culture of commercial operations in his/her field team maximizing the generation of sales leads from Customer Engineers and Subcontractors. /li liEnsure the Area’s manpower planning and equitable distribution of workload assignments for the territory. /li liProvide weekly updates on revenues projections and timely elevate possible capacity issues or material shortage /li liEnsure reaching relevant KPI targets (overtime, PM completion, First time fix, Customer Engineer productivity, Customer Engineer efficiency…). /li liEnsure that engineers have the correct tooling to carry out the works, maintain the calibration log, ensure electrical equipment, testing requirements are fulfilled and updated /li liEnsure all aspects of delivery are performed in compliance with the company’s quality, health safety and environmental policies and standards, with particular attention given to regulatory requirements such as electricity at work act, working time directive, COSSH, etc. /li liEnsure that any activity, task and responsibility required by role in terms of the International Trade Compliance Regulation is managed and performed in full compliance with the Company ITC certification program itself /li /ul pbWhat will make you successful? /b /p pbSchool Background, Basic Skills, Technical / Functional Skills /b /p ul liElectrical/Electronic high school diploma /li liMinimum 10+ plus years of field service experience /li liProven experience on a primary Service ERP system (Oracle, SAP,etc.) /li liGood knowledge of Service specific business, techniques and processes /li liGood technical knowledge of the Emerson Network Power product portfolio /li liDisciplined and authoritative. Stress resistant /li liOrganizational and time management skills /li liAble to manage people and coordinate/run projects /li liWell organized and able to work under pressure /li liCommunicative /li /ul pIf bYOU /b are the person we are looking for, feel free to apply and let's start drafting your future career in a healthy and growing environment! /p pThe successful candidate will embrace Vertiv’s Core Principals Behaviors to help execute our Strategic Priorities. /p pbOUR CORE PRINCIPALS /b: Safety. Integrity. Respect. Teamwork. Diversity Inclusion. /p /p #J-18808-Ljbffr