Guest Relations Agent Spiaggia | Romazzino a Belmond Hotel

Belmond is part of the world's leading luxury group. LVMH Moët Hennessy Louis Vuitton.

The essence of the Belmond brand is built upon its heritage, craftsmanship and genuine, authentic service.

Romazzino a Belmond Hotel in stunning Costa Smeralda for the season 2025 is looking for a talented Guest Relation Agent - Beach to join our team.

The ideal candidate is willing to provide authentic, luxury experiences in world-renowned destinations to our guests, demonstrating care, confidence, curiosity and community. He/she is passionate about service and willing to grow professionally. He/She works closely with our guests while they are on property to discover their preferences and how they want to feel, creating tailored recommendations.

RESPONSIBILITIES:

Guest Engagement: Provide a warm and welcoming environment, anticipating and addressing guests' needs to enhance their overall experience.

Communication: Act as a liaison between guests and hotel staff, ensuring effective communication and resolution of any concerns or special requests.

Issue Resolution: Handle guest inquiries, feedback, and concerns promptly and professionally, seeking solutions to ensure guest satisfaction.

Coordination: Collaborate with various departments to fulfill guest requests and ensure a seamless and enjoyable stay.

• Collaboration
• Effective communication
• Emotional intelligence
• Drive results
• Adaptability

· Seasonal Labour contract according to C.C.N.L. Settore Turismo (Confindustria);

· Learning & development activities;

· All meals provided

· Uniform dry cleaning

· Team social events

· Accommodation provided for not residents

· Career opportunities within Belmond

About us

Belmond was born from a passion for connecting discerning travellers with the world’s most remarkable properties, locations and journeys. From hotels and trains to river cruises and safari lodges, Belmond invites guests to discover a new pace of travel as they savour time, engage with local culture, and connect with nature and people around them through incomparable experiences and unforgettable stories.

With a legacy spanning over 45 years, since the acquisition of Hotel Cipriani in Venice in 1976, Belmond has grown into a global collection of 44 properties spread across 25 countries and territories. Exceptional destinations connected by legendary journeys are the very soul of Belmond, where the path that brings you to a place is as important as the destination itself. A pioneer of slow travel, Belmond has been operating the Venice Simplon-Orient-Express since 1982. Belmond later expanded to include pristine beach resorts, such as Maroma on the Riviera Maya, historic hideaways such as Villa San Michele in the Florentine foothills, urbane icons, such as Copacabana Palace in Rio de Janeiro, and gateways to UNESCO world heritage sites, such as Hotel das Cataratas in Brazil’s Iguaussu National Park. Since 2019, Belmond has been part of the world’s leading luxury group, LVMH (Moët Hennessy Louis Vuitton).