Project Manager/Business Analyst Dynamics at TMC

pWe are looking for a Project Manager / Business Analyst to support the delivery of Microsoft. /ph3About The Member Company /h3pWe are a global high-tech consultancy company with a team of entrepreneurial engineers, scientists, and digital experts from around the world. Together we form a fast-growing and proud community. We offer consultancy services to high-profile clients globally in diverse service areas, such as: Technology Engineering Energy Renewables Life sciences Pharma Digital IT /ph3About this vacancy /h3pDynamics 365 projects, with a focus on Contact Center processes. /ppIn this role, you will work closely with business stakeholders, IT teams to gather requirements, coordinate project activities, support solution design and ensure the successful adoption of Dynamics 365 capabilities across customer interaction channels. /pulliManage and coordinate Microsoft Dynamics 365 projects related to Contact Center, Customer Service and CRM processes. /liliCollect, analyze and document business requirements, translating them into user stories, functional specifications and project deliverables. /liliSupport process mapping and gap analysis across customer interaction flows, including voice, chat, email, routing, case management and agent productivity. /liliCoordinate project timelines, milestones, risks, open points and dependencies, ensuring timely follow-up with business, technical and vendor teams. /liliContribute to testing, UAT, training and adoption activities, preparing documentation, status updates and reporting materials for stakeholders. /li /ulh3What we expect from you /h3ulliMaster’s degree in Management Engineering, Computer Science or a related field. /lili2–5 years of experience as Project Manager, Business Analyst, Functional Analyst or Consultant on CRM, Contact Center or digital transformation projects. /liliKnowledge of Microsoft Dynamics 365, preferably Contact Center or CRM-related modules. /liliUnderstanding of Contact Center processes and customer service operations, including omnichannel interactions, case management, routing, agent workflows and reporting. /liliAbility to gather requirements, run workshops, map business processes and translate needs into clear functional documentation. /liliKnowledge of project management methodologies such as Agile, Waterfall or hybrid approaches. /liliGood analytical, organizational and problem-solving skills, with attention to detail and ability to manage priorities. /liliStrong communication skills and ability to interact with business users, IT teams and project stakeholders. /liliFamiliarity with tools such as Microsoft Office, Teams, Azure DevOps, Jira, Confluence, Microsoft Project or similar platforms is considered a plus. /liliFluent Italian and English. /liliWillingness to travel and relocate will be considered a plus. /liliStrong motivation to embrace TMC’s Employeneurship model. /li /ulh3What you can expect from us /h3pThe position offers a permanent employment contract, and the base gross annual salary (Gross Annual Salary – RAL) will be no less than €34,000, in line with the National Collective Bargaining Agreement (CCNL) for Commerce – Tertiary, Distribution and Services. TMC is committed to offering a competitive compensation package. /ppAt the end of the recruitment process, after assessing the candidate's experience, skills, and qualifications, the company may offer a final gross annual salary higher than the amount stated above. /pulliproject profit-sharing component /lilian individual annual learning and development budget of €4,000 net /lilian annual welfare allowance /li /ulpTMC is an international high-tech consultancy company that brings expertise to its clients in order to support them with the realization of their technological challenges. As such, TMC is operating as an expert center at the disposition of its clients and we help them to be more competitive in an ever more global and faster-changing technological world. /ppAt TMC we believe that people are the driving force behind technological innovation. That is why we want to create the best possible conditions for tech talents to thrive in. We offer you a challenging and stimulating work environment in which you can be the director of your own career. As an Employeneur you are part of our TMC family. Next to our outstanding technical expertise, fun and engagement are meaningful parts of our culture. /p #J-18808-Ljbffr