Customer Service Supervisor

Who is Tennant? Tennant Company is a global leader in the field of professional cleaning equipment and solutions. For over 150 years, we have stood out for innovation and our commitment to developing sustainable technologies designed to meet our customers’ needs. Our goal is to actively contribute to a cleaner, safer, and healthier world through eco-friendly solutions that improve quality of life. With manufacturing plants, operational offices, and sales and service networks worldwide, joining Tennant means embarking on a career path full of opportunities — both locally and internationally.

GENERAL RESPONSIBILITIES: Supervise and coordinate daily customer service and sales back-office activities, ensuring accuracy, timeliness, and compliance with company procedures. Oversee the full order management cycle, from order entry in the ERP system through fulfillment, invoicing, and delivery. Provide guidance, support, and operational oversight to the customer service team; act as escalation point for complex customer or agent issues. Collaborate closely with Sales, Logistics, Finance, and other internal stakeholders to ensure smooth order execution and customer satisfaction. Ensure correct maintenance and updating of customer master data and trading terms in the ERP system. Monitor shipments, delivery documentation, and billing activities, ensuring accuracy and adherence to agreed timelines. Support continuous improvement initiatives related to customer service processes, KPIs, and system usage. Contribute to onboarding, training, and performance monitoring of customer service team members.

REQUIRED EXPERIENCE & EDUCATION Diploma or Bachelor’s degree in Economics, Business Administration, or a related field. Several years of experience in Customer Service / Sales Back Office roles, preferably within manufacturing or industrial environments. Proven experience in order management processes, from ERP order entry to delivery and fulfillment. Solid knowledge of billing and logistics processes. Proficiency in English and French; additional languages are a plus. Prior experience in coordinating activities or acting as a team lead is preferred.

REQUIRED INTERPERSONAL & BEHAVIORAL SKILLS Strong communication skills with the ability to interact effectively with customers, sales teams, and cross-functional stakeholders. Leadership mindset with the ability to guide, motivate, and support team members. Strong problem-solving and decision-making skills, especially in fast-paced operational environments. Ability to work collaboratively within an international and multicultural team. Excellent time management and organizational skills, with the ability to prioritize and manage multiple activities simultaneously.