Global IT Senior Specialist IAM Operations

Overview

In this role you will own the end-to-end JML identity lifecycle within Campari, ensuring secure, timely access changes and enabling new joiners from day one. You will lead the IAM Run/Service Delivery team, coordinating with HR, Cyber Security and IT domains to sustain service continuity and audit readiness. The position focuses on optimizing IAM operations, including automation and licensing alignment with the SAM team. You'll operate in a global context, balancing risk, reliability, and efficiency to support Campari's digital identity needs.

Responsabilità

• Deliver day-to-day IAM services and JML activities within agreed service levels
• Manage third-party IAM L1–L2 support providers, including prioritisation, escalations, SLA tracking, and continuous improvement
• Coordinate across HR systems, Identity Governance, directory services, ITSM tools, and downstream apps for runtime IAM execution
• Execute SailPoint lifecycle events, including birthright access, access requests, certifications, exception handling, and data quality
• Handle IAM incidents and provisioning failures, coordinating with platform owners and Cyber Security
• Support access certification campaigns and readiness checks without owning certification policy
• Monitor and report IAM KPIs (provisioning times, failed provisioning, certification progress) to stakeholders
• Assist audit and assurance activities with evidence from IAM and ITSM systems
• Collaborate with SAM to optimise licences through IAM events and reporting
• Identify opportunities for automation and process improvements within Run scope
• Coordinate with Cyber Security for privileged access onboarding/offboarding under PAM designs

Requisiti fondamentali

• SailPoint IGA operational experience with lifecycle events, access requests, certifications, and connectors
• Bachelor in Computer Science or similar technology
• Minimum 5 years in service delivery and project activities in global or regional settings
• Technical understanding of Active Directory, SAP, O365
• Experience in end-to-end JML processes within a global organisation
• Working knowledge of SuccessFactors as identity source
• Directory services expertise: AD and Entra ID
• IGA proficiency: SailPoint configuration, troubleshooting, data quality management
• Analytical problem solving
• Self-management and prioritization
• Vendor and stakeholder relationship management
• SailPoint IGA
• Active Directory
• Entra ID