Global Retail Excellence Intern

GV-Milan HQ Country: Italy City: Milan, Piazza Einaudi, 4. Contract Type: Intern. Department: Retail Excellence. Mode: Hybrid.

Versace was founded by Gianni Versace in 1978 and is built on the principle of freedom – empowering fearless self‑expression through every touchpoint, from fashion, interiors, fragrance, hospitality, and more. It is a luxury Italian vision with deeply Mediterranean values, committed to uncompromising quality.

Responsibilities

• Support the design, update, and governance of client‑experience standards and in‑store hosting/engagement guidelines for regional teams.
• Assist the Operations team with day‑to‑day operations of the business.
• Create, curate, and maintain training materials on product knowledge, client interaction behaviours, and operational procedures.
• Coordinate training calendars, scheduling, attendee tracking, and completion records; ensure timely communications.
• Prepare materials for leadership reviews and executive summaries, including dashboards and PowerPoint presentations.
• Contribute to SOP updates, playbooks, and knowledge assets for client experience programs.
• Liaise with HQ functions and regional teams to ensure alignment with global standards and timely deployment.
• Collect feedback from trainings and pilots; analyse impact and propose improvements.
• Support ad‑hoc analyses related to client experience initiatives and training effectiveness.
• Assist with administrative tasks (documentation, asset library management, version control of training content).

Qualifications and Skills

• Currently pursuing a Bachelor’s or master’s degree in Business, Economics, or a related field.
• Fluent in English (written and spoken).
• Strong analytical mindset with interest in retail client experience and operational excellence.
• Interest in fashion & luxury industry.
• Ability to translate concepts into practical, scalable training content.
• Proficiency in Excel (formulas, pivot tables) and PowerPoint.
• Detail‑oriented, organized, and able to manage multiple tasks with deadlines.
• Collaborative mindset with effective communication skills.
• Nice‑to‑have: Visuals/graphic design or LMS platform experience.
• Prior internship or coursework in retail operations, training, or learning & development.
• Familiarity with SOPs, playbooks, and knowledge management systems.

Diversity and inclusion are integral to Versace's DNA. We promote an inclusive environment where employees and customers from diverse backgrounds are welcomed, valued, and celebrated. We take pride in our commitment to diversity, equality, and inclusion, and will continue to uphold these principles wherever we do business.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER M/D/F — Versace is an equal employment opportunity employer. Versace’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Versace also prohibits harassment of applicants and employees based on any of these protected categories.