IT Service Desk Analyst

Experis is the IT & Technology company of the Manpower Group. People and their skills are our success and together we position ourselves as technology partners to our customers through services and solutions. We want to be creators, together with you, of an innovative, stimulating and flexible working environment, through our Values: People, Knowledge and Innovation.

Experis is looking for a IT Service Desk strengthen the international team dedicated to projects of energy efficency.

How your contribution will make a difference:

As our Analyst, you’ll help keep daily operations running smoothly for colleagues across the globe by ensuring that technical issues are resolved quickly and accurately.
You’ll collaborate with Global Service Desk and other IT capabilities work with modern ITSM tools and take responsibility for first-line support processes that strengthen our overall service quality.

You will be responsible for the following activities: 

Provide first-line technical support via phone, email, and live chat, ensuring timely handling of IT incidents and service requests.

Use the ServiceNow ITSM platform to manage tickets, document resolutions, and contribute to process improvements.

Troubleshoot issues across software, hardware, and network services to restore functionality for end-users.

Escalate unresolved or complex cases to higher-level teams while keeping users informed.

Create and update knowledge base articles to improve consistency and speed of future support.

Characteristics of the person we are looking for:

Hands-on experience in a service desk or technical support environment with the ability to resolve common IT issues.

Practical understanding of the ITIL framework and standard support processes.

Confidence in working with ServiceNow or a similar ITSM tool.

Strong communication skills in both English and Slovak, enabling clear support in remote interactions.

Location : Reggio Emilia

Mode : full on-site

Offer : permanent contract basis, CCNL Metalmeccanico livello B, gross annual salary 30000 - 35000€, annual benefit 250 €, staff canteen.

ManpowerGroup promotes equal opportunity and respect for diversity and inclusion, evaluating qualified candidates without regard to nationality, ethnicity, religious belief, sexual orientation or disability.

 

LEGAL NOTICE: Experis and other ManpowerGroup companies ensure (in accordance with Legislative Decree 198/2006, Legislative Decree 215/2003, and Legislative Decree 216/2003) equal employment opportunities for all candidates and are committed to fostering respect for diversity and inclusion in the workplace. This service is free of charge. Candidates are invited to read the Privacy Policy available at – Authorization Min. Prot. No. 1116 - SG - dated 11/26/04. By registering and/or applying, the applicant acknowledges being aware of the criminal penalties for false statements under Article 46 of Presidential Decree 445/2000. 

 

Annuncio valido fino a: 03-Dec-2026