Cloud Solution Architect (CSA) - Azure Monitor & Observability

Job Title

Cloud Solution Architect (CSA) – Azure Monitor & Observability Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as “World's Best Workplaces,” “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Role Overview

As a Cloud Solution Architect (CSA) in Microsoft Global Delivery, you will provide deep technical expertise in Azure Monitor and the Azure observability stack, supporting enterprise customers through design, deployment, troubleshooting, and optimization of monitoring, logging, and alerting solutions across cloud and hybrid environments. You will help customers gain operational visibility, improve reliability, and accelerate incident response by implementing scalable observability architectures aligned with Microsoft best practices.

Key Responsibilities – Azure Monitor & Observability

• Act as a technical authority for Azure Monitor, Log Analytics, and Azure Alerts
• Design and implement end-to-end monitoring strategies for Azure and hybrid workloads
• Configure metrics, logs, dashboards, and alerts aligned to SRE and operational models
• Support customers in improving availability, performance, and cost visibility

Key Responsibilities – Troubleshooting & Operations

• Diagnose complex issues using logs, metrics, and distributed traces
• Analyze platform and application telemetry to identify root causes
• Support incident response and post-incident reviews
• Advise on alert tuning, noise reduction, and operational maturity

Key Responsibilities – Integration & Architecture

• Integrate Azure Monitor with Application Insights, VM Insights, Container Insights, and Network Insights
• Support monitoring for IaaS, PaaS, Kubernetes, and hybrid workloads
• Guide customers on governance, RBAC, data retention, and cost optimization
• Collaborate with security and infrastructure teams on shared telemetry and visibility

Required Technical Skills

• Strong hands-on experience with Azure Monitor and Log Analytics
• Experience with Kusto Query Language (KQL)
• Knowledge of Application Insights and workload-level telemetry
• Solid understanding of Azure IaaS, PaaS, and networking fundamentals

Preferred Qualifications

• Experience with SRE or operational excellence practices
• Familiarity with Kubernetes monitoring and container observability
• Strong problem-solving and communication skills

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