Sales Manager (m/f/d)

pTo lead our Sales Reservations team, we are looking for a service-driven, articulate, and highly organized Sales Manager (m/f/d) who stands out through professionalism and a passion for delivering exceptional guest service. /p h3YOUR TASKS: /h3 ul liLead, organise and coordinate the Sales Reservations team, including structured task allocation within the Back Office /li liActively sell our rooms and suites while driving targeted upselling of additional services and tailored holiday experiences prior to arrival /li liProvide personal and telephone consultation to our guests and create tailored offers and booking confirmations /li liAnalyse relevant sales and reservation performance indicators and develop concrete measures to optimise sales and occupancy /li liMonitor and manage incoming reservations across direct and electronic booking channels /li liEnsure the professional handling of bookings, amendments and individual guest requests /li liManage, review and continuously optimise content and templates within the correspondence management system /li liEnsure smooth communication between Sales Reservations, Front Office and General Management /li liOnboard and develop new team members and create and implement structured training and onboarding processes /li liEnsure and continuously develop quality and service standards within Sales Reservations /li /ul h3YOUR PROFILE: /h3 ul liCompleted vocational training in hospitality or a comparable qualification /li liSeveral years of professional experience in Sales, Reservations or Front Office, ideally within upscale or luxury hospitality /li liInitial leadership experience or experience coordinating a team /li liStrong sales mindset and enthusiasm for selling premium rooms, suites and tailored holiday experiences /li liExcellent communication skills and a passion for providing personalised advice to discerning international guests /li liAnalytical and commercial mindset with a good understanding of sales performance indicators and occupancy optimisation /li liExcellent organisational skills and an independent, structured and responsible working style /li liProficiency in MS Office, particularly Excel, and ideally experience with hotel management and reservation systems /li liTeam spirit, flexibility and a solution-oriented mindset /li liExcellent written and spoken English, Italian and German /li /ul h3WHAT WE OFFER: /h3 ul liAll-inclusive onboarding for a good start /li liWorking amidst the unspoiled nature of the Dolomites with a wide range of leisure activities /li liIndividual working time models as well as health, pension and social insurance /li liPerformance-related pay /li liFree staff restaurant with breakfast, lunch and dinner (also on days off) /li liAccommodation in staff houses if required /li liFree parking spaces /li liAttractive further training as well as career and promotion opportunities /li liOrganization of events and excursions for employees /li liDiscounts on SPA treatments, store products and partner hotels /li liFree ski pass for the piste directly at the resort and free entry to the Lüsner swimming pond /li liFree use of the fitness studio /li /ul pIf you share our passion for hospitality, we'd love to hear from you. /p #J-18808-Ljbffr