Senior Customer Reliability Engineer
Sysdig
ppIn this role you support enterprise customers as a senior technical resource, partnering with development engineers to manage escalations and track bugs. You will create troubleshooting sessions, trainings, and internal knowledge articles, and contribute to on-call coverage. You’ll triage field issues and document feature requests, helping to shape reliability for cloud security products. You join a collaborative team focused on customer success and continuous improvement, with opportunities to influence both support processes and product direction. /pulliExtra days off /liliMental health support via Modern Health app /liliCompetitive compensation package /liliProvide senior-level technical support for enterprise customers /liliCollaborate with development engineering to track escalations, bugs, and feature requests /liliDevelop troubleshooting sessions, trainings, and guides for internal teams /liliMaintain and improve internal knowledge base articles /liliTriage and document bugs and enhancements observed in the field /liliCoordinate with Escalation Management on high-touch accounts /liliParticipate in on-call rotation /lili5+ years of experience in enterprise technical support or escalation roles (container management, cloud management, cloud security) /liliMaster-level Kubernetes and Linux experience /liliProficiency in one or more scripting languages (bash/shell/python) /liliKnowledge of public cloud providers (AWS, Azure, GCP) /liliStrong problem-solving and diagnostic abilities /liliEffective written and spoken communication in English and French /liliAbility to balance multiple challenges simultaneously /liliBash/Shell/Python scripting /li /ulpSenior Customer Reliability Engineer l'aquila, abruzzo, it /p /p #J-18808-Ljbffr
Offerta di lavoro pubblicata 1 giorno fa
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