Cloud Operations Architect, ES - EMEA South - Italy

ph3Description /h3 pWould you like to join one of the fastest-growing organizations within Amazon Web Services (AWS), and help customers of all industries and sizes gain the best value and service from AWS? AWS Enterprise Support, Technical Account Managers (TAM) support our customers’ creative and transformative spirit of innovation across all technologies - including Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and ‘voice of the customer’ to organizations ranging from start-ups to Fortune 500 enterprises. /p h3The Role /h3 pAs a TAM, you will help craft and execute strategies to drive our customers’ adoption and use of AWS services - including EC2, S3, DynamoDB RDS databases, Lambda, CloudFront CDN, IoT, and many more. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer’s environment, and drive discussions with senior leadership regarding incidents, trade-offs, support, and risk management. /p pYou will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed. /p pWatch a short video about life as a Technical Account Manager here: /p pThe TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation, come join us! /p h3Key job responsibilities /h3 ul liYou’ll build solutions, provide technical guidance and advocate for the customer /li liEnsure AWS environments remain operationally healthy whilst reducing cost and complexity /li liDevelop trusting relationships with customers, understanding their business needs and technical challenges /li liUsing your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, trade-offs, and risk management /li liConsult with a range of partners from developers through to C-suite executives /li liCollaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers /li liWith a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS /li liProvide detailed reviews of service disruptions, metrics, detailed pre-launch planning /li liSolve a variety of problems across different customers as they migrate their workloads to the cloud /li liUplift customer capabilities by running workshops, training sessions, etc. br/ /li /ul pYou’ll have plenty of opportunities to develop your technical, consulting and leadership skills. /p pYou’ll work with talented cloud technologists and expand your knowledge of AWS products. /p pYou’ll also have the chance to receive mentorship and gain AWS certifications. /p pDo you want to be part of history and transform businesses through cloud computing adoption? We would love to hear from you. /p h3A day in the life /h3 pThe TAM team exists to provide proactive world-class support to AWS Enterprise Support customers by building technical relationships with all levels within the customer, from engineers to C-level executives. We enable the customer to focus on their mission rather than the undifferentiated heavy lifting. We do this through delivering the Enterprise Support product which removes roadblocks to ensure the customer's mission success via the AWS platform. /p h3About The Team /h3 pThe Italian team is comprised of Technical Account Managers (TAMs) and Enterprise Support Managers (ESMs) who hail from various backgrounds. We seek a diverse talent pool with different technical backgrounds, perspectives and experiences to shepherd our Enterprise Support customers through their cloud journey. Our emphasis on serving customers and their specific needs allows tailoring the Enterprise Support product to best suit them. /p h3Basic Qualifications /h3 ul liSpeak, write, and read fluently in Italian and English at C1 level or above /li liExperience in an operational role /li liExperience working with data analytics and using these metrics to identify problems, or experience in an operational role /li liBachelor's degree in computer science, engineering, analytics, mathematics, statistics, IT or equivalent /li /ul h3Preferred Qualifications /h3 ul liExperience communicating with a wide range of stakeholders, including your peers and leadership /li liMeets/exceeds Amazon's leadership principles requirements for this role /li liMeets/exceeds Amazon's functional/technical depth and complexity for this role /li li5+ years of technical engineering experience /li liExperience in operational parameters and troubleshooting for two (2) or more of the following: Compute / Storage / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security / Applications Development in a distributed systems environment /li liExperience in Informational Technology operations /li liInternal enterprise or external customer-facing experience as a technical lead /li liExperience with cloud offerings /li /ul pAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect, use and transfer the personal data of our candidates. /p pOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. /p pThe minimum gross base salary for this position is listed below. The base salary listed corresponds to working on a full-time basis. For part-time hours, the salary will be pro-rated. /p pAmazon reserves the right to offer a higher salary and/or level, depending on the candidate's skills, competencies, and experience. Amazon's package may include a sign on payment. In addition, the candidate may be eligible to participate in a restricted stock unit scheme operated independently by Amazon.com Inc. in USA. Your recruiting team will share final salary and any restricted stock unit scheme if applicable, depending on skills and requirements. /p pIn addition to statutory benefits, and those applicable to the relevant CBA, company supplementary benefits may apply subject to further terms. /p pSee below the minimum gross base salary for this position: /p pMilan, ITA - 55,500.00 EUR Annually /p h3Company /h3 pAWS EMEA SARL (Italy Branch) /p pJob ID: A /p /p #J-18808-Ljbffr